Contacting Technical Support; Technical Support Services - Promise Technology VessJBOD 1730 Guide De Démarrage Rapide

? – Use alone to see the list of commands. Use with a command to see a list of
options. Example: enclosure -?
Command options are NOT case-sensitive.
In the CLI screens, the SAS IN circle-icon port is called CN#1 and the SAS OUT
diamond-icon port is called CN#2. Physical drives in the VessJBOD enclosure
are called DSK01 through DSK16.

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware and driver version numbers
• A description of the problem or situation
• System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

Promise Online™ Web Site
United States
E-mail Support
Fax Support
Phone Support
If you wish to write us for
support:
http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
e-Support On-Line
+1 408 228 1100 Attn: Technical Support
+1 408 228 1400 option 4
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
17
Contacting Technical Support