SURE petcare SUREFEED Microchip Pet Feeder Connect Guide D'utilisation page 29

The portion indicator lights are not responding
• Please be aware that if you haven't set a portion weight on the Sure Petcare app, the portion
indicator lights will not illuminate when adding your pet's food.
• Also, debris stuck around the weighing arms can affect the performance of the Feeder, so
please make sure that this area is clean - see page 23-24.
Other pets are stealing food
• If greedy pets are trying to steal food from an open Feeder, you can try reducing the time it
takes for the lid to close after the pet has finished eating via the Sure Petcare app.
• There may be a custom setting that will help solve your specific problem. Please contact our
customer care team to discuss your situation - see back cover for contact details.
• Alternatively, if greedy pets are managing to steal food by going around the back or the side
of the Feeder (when the lid is open and the authorised pet is eating) then we have created a
rear cover that will help stop such clever and determined behaviour. For more information
go to surepetcare.com/accessories
Short battery life
• Ensure your Feeder is clean and there is no dirt obscuring the sensors - see page 23.
• Ensure you have used good quality batteries and that they are fitted correctly - see page 11.
• Check there are no obvious sources of electrical noise in the area (i.e. faulty flickering lights,
etc). If you suspect there are, please call our customer care team. See back cover for details.
Multiple Feeders in one household
• If you find that you or your pets get confused by which Feeder is theirs, try using different
coloured bowls as well as more distinctly separate feeding locations. This should help with
this. Different coloured bowls and mats are sold separately. For more information go to
surepetcare.com/accessories
Still in need of assistance?
- If you keep having connectivity issues please visit: surepetcare.com/hub-connectivity
- For more guidance, videos and customer help forums visit: surepetcare.com/support
- If you're having issues with your Sure Petcare app please visit:
surepetcare.com/apphelp
Or you can contact our friendly customer care team. Please see the back cover for details.
EN
28