SURE petcare SUREFEED Microchip Pet Feeder Connect Guide D'utilisation page 28

Microchip Pet Feeder Connect
If there are any mechanical issues with your Feeder, please do not try and fix these yourself.
Instead, contact our friendly customer service team - see back cover for contact details.
The Feeder won't open for my pet
• Ensure the 4 x sensors inside the hoop are clean - see page 23.
• Check that you used good quality alkaline batteries and that they are not running low.
Ensure the + and - of the batteries are in the correct orientation - see page 11.
• Move the Feeder away from any metallic or electrical appliances. If the Feeder still won't
open for your authorised pet, continue reading.
• Check that there are no obvious sources of electrical noise in the area i.e. faulty flickering
lights, etc. If you suspect there are, please call our customer care team - see the back cover
for details.
• If the above doesn't work, check with your vet to ensure that your pet's microchip is working
and that it is located in the normal place. If it has moved significantly, it will have become
hard to read. In the meantime you could use the Sure Petcare RFID Collar Tag provided.
Attach the collar tag to your pet's collar and repeat the 'Add a pet' process - see pages 15.
My pet is not happy using the Feeder
• Repeat the training process allowing more time for your pet to feel comfortable between
each step - see page 19-20.
• If your pet is still very cautious of the Feeder then try following the steps on page 21
ensuring you don't try to force your pet to feed at any point.
• Assess your pet's feeding environment. Do they always approach their bowl from a set
angle? Are they worried about having their back to the door? There is no set orientation
that the Feeder must be placed in so, if you can, change it to help your pet feel more
comfortable.
• If the time delay for the lid to close (after your pet has finished eating and stepped back) is
not right for them, you can increase/decrease the time it takes to close in the Sure Petcare
app.
The Feeder lid is not closing all the way
• This could be caused by food debris getting caught under the lid or in the mechanism. To
ensure that the lid continues to close correctly it is important to clear food debris from the
surfaces of the Feeder - see page 23-24.
• Make sure you are not in a training mode, visit page 19 to learn more about training mode
behaviour.
Portion indicator lights are on but the bowl is empty
If when you open the Feeder some of the portion indicator lights are green, even though there
is no food left in the bowls, it highlights the need for zeroing. To solve this, make sure to always
press the zero button before replacing your pet's food - see page 17-18.
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