Troubleshooting - SURE petcare SureFeed Microchip pet feeder Guide D'utilisation

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Troubleshooting

Feeder is not working
• Ensure the sensors inside the hoop are clean - see page 17.
• Fit new, good quality 1.5V alkaline C cell batteries. Ensure they are all the correct
orientation. See page 9 for detailed information.
• Move the feeder away from any metallic or electrical appliances.
• Re-learn your pet using the Add Pet ( ) button - see page 10.
• Reset the feeder to factory settings, holding down the Add Pet ( ) button for 10 seconds
(until the light starts alternating red/green and the lid opens and closes). Then re-learn your
pet(s) in to the feeder again - see page 10.
• Please check with your vet to ensure that your pet's microchip is working and that it is
located in the normal place. If there is no microchip or it has moved significantly becoming
hard to read, the provided Sure Petcare Collar Tag may be used instead. Attach the collar tag
to your pet's collar and repeat the setup process see pages 10-12. If your pet does not
wear a collar please visit surepetcare.com/support for further advice.
My pet is not happy using the Feeder
• Repeat the training process - see page 11 - allowing more time for your pet to feel
comfortable between each step.
• If your pet is still very cautious of the feeder then try following the steps on page 13
ensuring you don't try to force your pet to feed at any point.
• Assess your pet's feeding environment. Do they always approach their bowl from a set
angle? Are they worried about having their back to the door? There is no set orientation that
the feeder must be placed in, so if you can change it to help your pets feel more comfortable
don't be afraid to move it.
• If the time delay for the lid to close after your pet has finished eating and stepped back is
not right for them, you can increase the time it takes the lid to close. Change the delay slider
to (III). For full instructions see page 16.
Other pets are stealing food
If greedy pets are trying to steal food from an open feeder, try reducing the time it takes the
lid to close after the pet has finished eating. Change the delay slider to position (I). For full
instructions see page 16.
The feeder lid is not closing all the way
This has probably been caused by food debris getting caught under the lid or in the
mechanism. Although this may stop the lid from sealing onto the bowl it should continue to
prevent uncontrolled access to the food in all but the most extreme cases.
To ensure that the lid continues to close correctly it is important to clear food debris from the
surfaces of the feeder each time that you replace the food.
EN
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