Troubleshooting - KitchenAid KSIB900ESS Guide D'utilisation

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code there with your mobile device, or visit http://kitchenaid.custhelp.com.
In Canada, visit http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Operation
Problem
Nothing will operate
Cooktop will not operate
Cooktop cooking results
not what expected
Oven will not operate
Oven temperature too high
or too low
Oven indicator lights flash
Oven control displays
messages
Cooktop display shows
messages

TROUBLESHOOTING

Possible Causes and/or Solutions
Power supply cord is unplugged - Plug into a grounded outlet.
Household fuse is blown or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
The control knob is set incorrectly - Touch the display area on the control panel to select a cooking
surface before selecting a function.
The cooktop control lockout is set - See "Control Lock" in the "Cooktop" section.
Cooktop is turned off - The Power keypad was unintentionally touched. Press POWER again.
Reset the cooktop.
Improper cookware being used - See the "Cookware" section.
Cooktop control set to incorrect heat level - See "Cooktop Controls" in the "Cooktop" section.
Range is not level - Level the range. See the Installation Instructions.
The electronic oven control was set incorrectly - See the "Electronic Oven Controls" section.
Delay Start is set - See the "Cook Time" section.
The oven control lockout is set - See the Control Lock keypad feature in the "Feature Guide" section.
The range is in Demo mode - Demo mode will deactivate all oven elements. See "Demo Mode" in the
"Electronic Oven Controls" section.
Oven temperature calibration needs adjustment - See "Oven Temperature Control" in the "Electronic
Oven Controls" section.
Needs service (oven indicator lights are flashing) - See "Control Display" in the "Electronic Oven
Controls" section. If the indicator light(s) keep flashing, call for service. See the "Warranty" section for
contact information.
Power failure (display shows flashing time) - Clear the display. On some models, reset the clock,
if needed. See "Clock" keypad feature in the "Feature Guide" section.
Error code (display shows letter followed by number) - Press CANCEL to clear the display.
See "Control Display" in the "Electronic Oven Controls" section. If it reappears, call for service.
See the "Warranty" section for contact information.
Improper pan being used ("replace pan" animation showing in the display when you place a
saucepan on an induction surface cooking area) - See "Pan Detection" in the "Cooktop" section.
Check that the saucepan is ferromagnetic. Check that the diameter of the saucepan is large enough.
Center the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it
has become hot when used. Switch the surface cooking area off and then on again. If the display still
does not light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on.
Long cooking time (performance Boost function display flashing and switching off) - The
Performance Boost function operates the surface cooking area with the most power. During long cooking
times, it is possible that the function will switch the surface cooking area off to keep the cooktop from
overheating. You can continue to use the cooktop if the display is not flashing.
Error code (display flashing "Er" and numbers) - If an "Er" and a series of numbers appear in the
display panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer
service. See the "Warranty" section for contact information.
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
22