EN
N° Problem encountered
Warning lights
/ ON
flashing and FREE DOSING
12
button
ON with steady
light.
Warning lights
/ ON
flashing and FREE DOSING
13
button
ON with light
flashing.
Supply buttons
/
14
ON with light flashing fast.
Buttons
/
/
ON, light blinks quickly for
15
5 seconds as the beverage is
supplied.
Buttons
/
/
16
ON, light blinks quickly for 5
seconds.
The coffee flows out too fast
17
and no creamy froth forms on
the surface
18
The coffee is cold.
Dispensed coffee is insufficient
19
or excessive.
Coffee not supplied and steam
20
coming out of the capsule
compartment.
21
Coffee pours out in drops.
36
TROUBLESHOOTING
Possible causes
1 - Machine overheated
(internally).
1 - Machine damaged, flash
error.
/
1 - Machine damaged,
overheating error.
/
1 - Credit lower than the min.
limit value.
/
1 - Credit used up.
1 - Capsule not compatible.
2 - Capsule already used.
1 - Coffee pours out in drops,
water circuit clogged.
2 - The machine has
limescale build-up
1 - Incorrect dose
programming.
1 - The loading lever was
not set to the brewing
position.
1 - Faulty capsule.
2 - Pump working improperly.
3 - Spout/water circuit
clogged.
4 - The machine has
limescale build-up.
Solution
Turn the machine off and
disconnect it from power mains,
wait for machine cooling down
(approx. 15 minutes). Connect
the machine to power mains,
press the MULTIFUNCTION
button.
Power cycle the machine.
Power cycle the machine.
Contact Lavazza Customer
Service.
Contact Lavazza Customer
Service.
Use Lavazza capsules or
compatibles.
Bring the lever back to rest
position and load a new capsule.
Run the machine washing cycle.
Descale the machine.
Program the coffee dose
properly
Set the loading lever to the
brewing position.
Replace the capsule.
Check for abnormal noise of the
machine.
Clean the coffee dispensing
spout
(see MAINTENANCE AND
CLEANING).
Descale the machine.
Result
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: go to step 3
Ok: call solved.
Non-ok: go to step 4
Ok: call solved.
Non-ok: machine being serviced.