ECOVACS DEEBOT T50 PRO OMNI Manuel D'instructions page 24

TROUBLESHOOTING
For the following possible issues, refer to the corresponding solutions
No. Malfunction
DEEBOT is not able to
1 connect to the ECOVACS
HOME App�
2 The map is lost�
Unable to create the furniture
3
map in the App�
The Side Brush drops out of
4
place during use�
No signal found� Unable to
5
return to the Station�
EN 24
Possible Cause
Incorrect Wi-Fi username or password entered�
DEEBOT is not within range of your home Wi-Fi signal�
DEEBOT is not in the configuration state�
There is no home Wi-Fi on the Wi-Fi list�
Incorrect App installed�
The map might be lost if you move the robot while
cleaning�
Move DEEBOT when cleaning might cause the map to
be lost�
Auto cleaning is not finished�
The Side Brush is not properly installed�
The Station is incorrectly placed�
The Station is out of power or moved�
DEEBOT does not start cleaning from the OMNI Station�
The docking route is blocked� For example, the door is
closed to the room where the Station is placed�
Solution
Enter the correct Wi-Fi username and password�
Make sure DEEBOT is within range of your home Wi-Fi signal� Try to stay
as close to the router as possible�
Press the RESET button and try to connect again� In case of failure,
follow the App to reset the connection�
1� Check if the Wi-Fi name contains special characters� Please do not
use special characters like ! @#& ￥ %/\
2� Do not use a 5 Ghz network�
Please download and install the ECOVACS HOME App�
Move the robot back to the Station to retrieve the map�
Find the saved map in Map Management on the ECOVACS HOME App
and tap "Use This Map" to retrieve it�
If this issue persists, please restart mapping�
During cleaning, do not move DEEBOT�
Make sure that DEEBOT automatically returns to the Station after
cleaning�
Make sure the Side Brush clicks into place�
Please place the Station correctly according to the instructions in the
[Quick Start] section�
Check whether the Station is connected to power supply� Do not move
the Station�
It is recommended that DEEBOT starts cleaning from the OMNI Station�
Keep the route clear�