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Software updates as a consequence of changes to network
settings
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Damage caused by elements external to the appliance
(foreign bodies, insects, etc.)
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Appliance content - freezer, washing machine, etc. - (food,
clothing, etc.)
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Product failure resulting from the use of third-party software
to modify, change or adapt the product as supplied.
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Product failure resulting from use of the product without the
accessories supplied with it or approved by Qilive.
The customer is responsible for regularly backing up the data
contained on their hard disk or in the internal memory of their
device, and this before any claim is submitted.
Qilive cannot be held liable for the loss or destruction of stored
data, nor may it be held liable for damage caused to software
resulting from, in particular, a restoration or breakdown.
In the same sense, Qilive is not required to check that SIM/SD
cards have been removed from returned products.
What are the modalities of the guarantee?
The modalities of the Qilive guarantee are as follows:
The guarantee enters into effect on the date of purchase (or date
of delivery if this is later).
You'll need to provide proof of delivery/purchase before any
intervention on your guaranteed appliance. Please note that,
without this proof, any work carried out will be invoiced. Please
keep your purchase receipt or delivery note.
Any interventions will be carried out by Qilive or its authorised
agents.
Any replaced par becomes the property of Qilive.
The guarantee offers advantages which are in addition to your
legal rights as a consumer and do not have any impact on the
latter rights.
How to apply the Qilive guarantee
To request the repair or replacement of your product under the
Qilive guarantee, for any country other than France, please return
your product to the service desk of your place of purchase along
with your proof of purchase (e.g. the receipt) and the accessories
provided with the product, including those necessary for its correct
To apply the guarantee in France, please submit a request
on our website: https://auth.sav-login.auchan.fr. The following
information will be required: date of purchase, model and serial or
IMEI number (this information generally features on the product,
packaging or proof of purchase).
When does the guarantee become effective?
The Qilive guarantee is effective from the date of purchase or
delivery of your appliance, the latest date being valid.
Your product is guaranteed by Qilive 3 years for parts and labour.
Can Qilive guarantees be transferred?
Qilive guarantees can be transferred with the appliance, as long as
the original proof of purchase from a recognised retailer, as well as
proof of any change of ownership of the appliance, confirming the
correct operational condition of the appliance at the time of change
of ownership.
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