Publicité
3.
GUARANTEES
Qilive guarantee: General terms & conditions.
The Qilive guarantee is a commercial guarantee offered by SAS
OIA, registered to 200 rue de la recherche, 59650 Villeneuve
d'Ascq, for Qilive brand products, within its capacity as
EN
manufacturer.
The Qilive guarantee is applied without prejudice to your rights
to benefit, freely, from the legal compliance guarantee applicable
in the country of marketing. For further information on the legal
compliance guarantee, please refer to your retailer's T&Cs of Sale
(General Terms and Conditions of Sale).
What is covered by the Qilive guarantee?
A Qilive guarantee covers the repair or replacement with
equivalent features of your Qilive appliance if it is found to be
defective due to a material fault or a manufacturing fault during the
guarantee period.
Repaired or replaced products may include new and/or
repackaged hardware and components.
If the product cannot be repaired or replaced, Qilive will refund the
purchase price indicated on the proof of purchase.
What isn't covered by the Qilive guarantee?
Qilive appliances are designed and manufactured to continuously
offer high performances in normal domestic environments. If a
Qilive appliance is used in line with the intended usage and it
breaks down during the guarantee period, we are liable to repair
or replace it.
Nevertheless, in some circumstances the Qilive guarantee does
not cover the repair or replacement of an appliance. These
circumstances are clearly indicated. The following cases are not
covered:
•
Normal wear, including aesthetics (e.g. scratches, dents or
vandalism) and parts which may wear over time (e.g. fuse,
belt, tyre, brake, filters, etc.)
•
Damage or issues caused by incorrect use or use which
doesn't comply with the serial plate or the user manual, or by
an accident or alteration.
•
Damage caused by failure to comply with the appliance's
maintenance recommendations.
•
Use or storage conditions which are detrimental to the
good conservation of the appliance (oxidation, corrosion),
use of energy, use or installation non-compliant with
the manufacturer's instructions, or negligence or use of
peripherals, software or consumab s which are unsuitable.
•
Professional, collective, industrial or commercial use of the
product, or use for purposes other than normal domestic
purposes in the country where it was purchased.
•
Damage caused by external sources, such as transport,
weather conditions, electrical outages or power surges.
•
Modified products, products with damaged, altered, erased
or rusted guarantee seals or serial numbers.
•
Damage caused by any intervention of non-authorised
persons.
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