Dreame H12 Pro Manuel D'utilisation page 10

FAQ
EN
If an error occurs, the appliance will stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact customer service.
Error Possible Cause
The appliance is out of battery or
its battery level is low
The appliance is in the upright
position
The appliance does Blockage activated overheat
not work protection mode
The Used Water Tank is full
The handle, brush roller, or Used
Water Tank is not properly installed
The appliance The temperature of the battery is
charges slowly too low or too high
The filter is clogged
The suction power
of the appliance is
The suction inlet or tube is blocked
weak
by a foreign object
There is too much used water in
the Used Water Tank
The motor is making
a strange noise
The suction inlet is blocked
The dirt sensor needs cleaning
The dirt level
The cleaning solution
indicator is solid red
concentration is too high
A third-party cleaning solution
caused a large amount of foam
The charging base cable is not
plugged into the electrical outlet
The display screen
does not light up
while charging The appliance is not placed onto
the charging base properly
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Solution
Fully charge its battery before
use
Recline the appliance
backwards
Clear the blockage and wait
until the temperature returns
normal
Empty the Used Water Tank
Ensure the handle, brush roller,
or Used Water Tank are all
properly in place
Wait until the battery's
temperature returns normal
Cleaning the filter
Clean the tube and the suction
inlet
Empty the Used Water Tank
Clear any blockage in the
suction inlet
The dirt sensor is in the
tube. Follow tube cleaning
instructions
Dilute the cleaning solution
with water at the recommended
ratio
Use only the officially-approved
cleaning solution
Make sure the charging base
cable is plugged in
Make sure the appliance is
placed onto the charging base
properly
FAQ
The Clean Water Tank is not
properly installed in place, or the
water in the Clean Water Tank is
No water is coming
insufficient
out of the appliance
It takes 30 seconds to dampen the
brush roller
A collision or a sharp pull causes
water to enter the motor
The vent leaks water
The filter is not completely dry after
being cleaned
The brush roller may be jammed
by large debris
The appliance is not placed onto
the charging base properly
Self-cleaning cannot be enabled if
Self-cleaning fails
the battery level is lower than 15%
The Used Water Tank is not
installed in place, or the Used
Water Tank is full
The Clean Water Tank is not
installed in place, or the water in
the Clean Water Tank is insufficient
Poor drying
performance or The air outlet and air inlet of the
strange noise while charging base may be blocked
drying
For additional services, please contact us via support.us@dreame.tech
Tel: +1 (866) 977-5177
EN
Re-install or fill the Clean Water
Tank
Turn on the appliance and
check again in 30 seconds
Move the appliance gently back
and forth while it is turned on
Dry the filter completely before
use
Open the brush roller cover
to check and clean the brush
roller
Make sure the appliance is
being charged before self-
cleaning
The self-cleaning function can
only be enabled when the
appliance is being charged and
the battery level is more than
15%
Re-install or empty the Used
Water Tank
Re-install or fill the Clean Water
Tank
Check and clear the blockage
of air outlet and air inlet
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