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The self-emptying base is not switched on: check that both
ends of the power cable are connected and check that the
indicator lights are on.
Check that the charging terminals of the self-emptying base
Unable to charge battery.
and the robot vacuum cleaner are not dirty and clean them
with a dry cloth if necessary.
Make sure that the charging terminals of the robot vacuum
cleaner touch the charging terminals of the self-emptying
base.
In high or low temperature environments, the robot vacuum
cleaner automatically reduces charging speed to prolong
battery life.
Slow recharge.
The charging terminals may be dirty: clean them with a dry
cloth.
There are too many obstacles near the self-emptying base:
move the base to an accessible area.
The robot does not
return to the base for
The robot vacuum cleaner is too far away from the self-
recharging.
emptying base: manually take the robot to the self-emptying
base.
The main brush, mop roller, side brush, or drive wheels may be
clogged or blocked by foreign objects; switch off the robot and
Abnormal noise during
remove the obstruction.
cleaning.
If the omnidirectional wheel becomes dusty or entangled
during cleaning, clean it.
The Wi-Fi function is not active: reset the Wi-Fi and try again.
Poor Wi-Fi signal: make sure the robot vacuum cleaner is in an
area with good Wi-Fi reception.
Wi-Fi connection is abnormal: reset the Wi-Fi and download
Unable to connect to
the smartphone app for reconnection.
Wi-Fi.
The Wi-Fi connection is interrupted. Check that the home
router is well configured.
Contact the customer service of your Wi-Fi network provider to
solve the problem.
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The robot vacuum
The power consumption of the robot vacuum cleaner is
cleaner consumes
extremely low when inside the self-emptying base, which
energy inside the self-
helps keeping the battery at peak performance.
emptying base.
Make sure the robot vacuum cleaner is not in Do Not Disturb
The robot vacuum
mode, as it will not resume cleaning with this mode enabled.
cleaner does not pick up
If forced recharging is performed or the robot vacuum cleaner
cleaning where it left off
is manually placed in the self-emptying base, it will not resume
after charging.
cleaning once recharge is complete.
Sensor detection is
One or more sensors may be dirty; clean them with a soft, dry
inaccurate.
cloth as indicated in the Cleaning and Maintenance section.
Clean the mixed tank thoroughly as described in the Cleaning
and Maintenance section.
Poor suction or abnormal
Some parts of the dirt tank are blocked: thoroughly clean the
suction noise.
mixed tank as described in the Cleaning and Maintenance
section.
The dirt-disposal bag is full or not installed: install or replace
the bag.
If the robot vacuum cleaner has not performed the cleaning
task, the self-emptying base will not collect the dirt when the
robot returns.
No suction.
During the Do Not Disturb schedule, when the robot vacuum
cleaner automatically returns to the self-emptying base,
the latter does not actively collect the dirt. We recommend
adjusting cleaning time, Do Not Disturb mode, or directly
operating the function buttons of the robot vacuum cleaner.
The mop roller is very dirty: perform self-cleaning again.
Poor self-cleaning of the
mop roller.
The mop roller is worn out: replace it with a new one.
If the robot vacuum cleaner has not cleaned the floor, the self-
emptying base will not clean the mop roller.
If the robot vacuum cleaner does not leave the self-emptying
The mop roller cannot
base and there is no base on the app's map, the robot will not
self-clean.
be able to return to the base to clean the mop roller.
The clean-water tank is empty or the dirty-water tank is full or
the water tank is out of place.
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CONGA 14090 TWICE ROLLER HOME&FILL
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