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5. TROUBLESHOOTING
If a malfunction occurs during operation, the robot vacuum cleaner ring indicator light or
the corresponding self-emptying base indicator light will rapidly flash orange and the robot
vacuum cleaner will beep. Refer to the below table for troubleshooting.
Troubleshooting
Solutions
The laser sensor
Contact the official Cecotec Technical Support Service.
malfunctions.
The mop roller is entangled
Properly clean the mop roller and resume cleaning.
or jammed.
Mop roller not installed.
Install the mop roller before use.
Mop-roller motor
Contact the official Cecotec Technical Support Service.
malfunction.
Sensor(s) malfunction.
Contact the official Cecotec Technical Support Service.
When the robot vacuum cleaner is on a carpet, an error is
The robot vacuum cleaner
shown when selecting Scrubbing mode in the app. Move
scrubs on carpets.
the robot away from the carpet to resume cleaning in
Scrubbing mode.
Pump malfunction.
Contact the official Cecotec Technical Support Service.
The water tank of the robot
Constant full-tank detection during cleaning. Contact the
vacuum cleaner is too full.
official Cecotec Technical Support Service.
If the self-emptying base malfunctions, the corresponding indicator light flashes orange rapidly.
Refer to the table below for troubleshooting. Refer to the below table for troubleshooting.
Error
Possible cause and solution
indicator
The dirt-disposal bag is out of place.
The dirt-disposal bag is full. Please replace it with a new one.
The dirt collection channel is blocked; remove what's causing the blockage. If
the robot vacuum cleaner's dirt tank is clogged, clean it.
The fan of the self-emptying base has entered overheating protection mode;
wait 30 minutes before resuming use.
Dirt-collection malfunction of the self-emptying base. Contact the official
Cecotec Technical Support Service.
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The water tank is out of place.
The clean-water tank is empty or the waste-water tank is full.
The waste-water inlet of the self-emptying base is obstructed: remove any
foreign body from the waste-water inlet of the base. If the robot vacuum
cleaner's waste-water outlet is blocked, remove foreign bodies from the
waste-water outlet and clean-water inlet.
The pump or the water pump of the self-emptying base malfunctions. Contact
the official Cecotec Technical Support Service.
The water tank is out of place.
The clean-water tank is empty or the waste-water tank is full.
The water inlet/outlet of the self-emptying base and the mixed tank of the
robot vacuum cleaner is blocked: remove any foreign body.
The pump or the water pump of the self-emptying base malfunctions. Contact
the official Cecotec Technical Support Service.
The drying function of the self-emptying base malfunctions. Contact the
official Cecotec Technical Support Service.
The indicator light flashes rapidly in orange to indicate that Bluetooth pairing
has failed.
For correct Bluetooth pairing, place the robot vacuum cleaner firmly in the
self-emptying base: the robot must be switched on and charging.
The indicator light remains orange, indicating that Bluetooth pairing has
succeeded, but that there is no connection. When the robot vacuum
cleaner moves away from the self-emptying base, if the distance between
the robot and the base exceeds the range of the Bluetooth connection, the
corresponding indicator will light up. When the robot vacuum cleaner finishes
cleaning and returns to the self-emptying base, the connection will be made
automatically. Once pairing is successful, the orange light will turn white. If
not, please contact the official Cecotec Technical Support Service.
FAQs
Problem
Possible cause and solution
Low battery. Manually place the robot vacuum cleaner in the
self-emptying base for recharge.
The robot does not
switch on.
The battery temperature is too low or too high: use it in an
environment between 0 and 40 °C.
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CONGA 14090 TWICE ROLLER HOME&FILL
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