Right Of Complaint And Extended Warranty - Stokke Tripp Trapp Notice D'utilisation

US/CA
4

RIGHT OF COMPLAINT AND EXTENDED WARRANTY

Applicable worldwide in respect of
the chair TRIPP TRAPP®, hereinafter
referred to as the product.
RIGHT OF COMPLAINT
The customer has a right of com-
plaint pursuant to the consumer
protection legislation applicable at
any given time, which legislation
may vary from country to country.
Generally speaking, STOKKE AS does
not grant any additional rights over
and above those laid down by the
legislation applicable at any given
time, although reference is made to
the "Extended Warranty" described
below. The rights of the customer
under the consumer protection
legislation applicable at any given
time are additional to those under
the "Extended Warranty", and are not
affected thereby.
STOKKE® "EXTENDED WARRANTY"
However, STOKKE AS, Parkgata 6,
N-6003 Ålesund, Norway, grants an
"Extended Warranty" to
customers who register their product
in our Warranty Database. This may
be done via our webpage
www.stokkewarranty.com. Upon reg-
istration, a warranty certificate will
be issued and sent to the customer
electronically (e-mail) or by ordinary
mail.
Registration in the Warranty Data-
base entitles the owner to an "Ex-
tended Warranty" as follows:
• 7-year warranty against any manu-
facturing defect in the product.
The "Extended Warranty" also applies
if the product has been received as
a gift or purchased second-hand.
Consequently, the "Extended War-
ranty" may be invoked by whoever is
the owner of the product any given
time, within the warranty period, and
subject to the warranty certificate
being presented by the owner.
The STOKKE® "Extended Warranty"
is conditional upon the following:
• Normal use.
• The product only having been used
for the purpose for which the prod-
uct is intended.
• The product having undergone or-
dinary maintenance, as described
in the maintenance/instruction
manual.
• Upon the "Extended Warranty" be-
ing invoked, the warranty certifi-
cate shall be presented, together
with the original date-stamped
purchase receipt. This also applies
to any secondary or subsequent
owner.
• The product appearing in its origi
nal state, hereunder that the only
parts used have been supplied by
STOKKE® and are intended for use
on, or together with, the product.
Any deviations herefrom require
the prior written consent of
STOKKE®.
• The serial number of the product
not having been destroyed or
removed.
The STOKKE® "Extended Warranty"
does not cover:
Issues caused by normal develop-
ments in the parts making up the
product (e.g. colouration changes,
as well as wear and tear).
Issues caused by minor variations
in materials (e.g. colour differences
between parts).
Issues caused by extreme influence
from external factors like sun/light,
temperature, humidity, environ-
mental pollution, etc.
Damage caused by accidents/mis-
haps – for example any other ob-
jects having bumped into the prod-
uct or any person having over
turned the product by colliding
with it. The same applies if the
product has been overloaded,
for example in terms of the weight
placed on it.
Damage inflicted on the product
by external influence, for example
when the product is being shipped
as luggage.
Consequential damage, for
example damage inflicted on any
persons and/or any other objects.
If the product has been fitted with
any accessories that have not been
supplied by STOKKE®, the "Extend-
ed Warranty" shall lapse.
The "Extended Warranty" shall not
apply to any accessories that have
been purchased or supplied
together with the product, or at a
subsequent date.
STOKKE® will under the "Extended
Warranty":
Replace or – if STOKKE® thus prefers
– repair the defective part, or the
product in its entirety (if necessary),
provided that the product is deliv-
ered to a reseller.
Cover normal transport costs for
any replacement part/product from
STOKKE® to the reseller from whom
the product was purchased. – No
travel costs on the part of the pur
chaser are covered under the terms
of the warranty.
Reserve the right to replace, at the
time of the warranty being invoked,
defect parts by parts that are of ap
proximately the same design.
Reserve the right to supply a
replacement product in cases
where the relevant product is no
longer being manufactured at the
time of the warranty being invoked.
Such product shall be of corre
sponding quality and value.
How to invoke the "Extended
Warranty":
Generally speaking, all requests
relating to the "Extended Warranty"
shall be made to the reseller from
whom the product was purchased.
Such request shall be made as soon
as possible after any defect has been
discovered, and shall be accompa-
nied by the warranty certificate as
well as the original purchase receipt.
Documentation/evidence confirm-
ing the manufacturing defect shall
be presented, normally by way of the
product being brought along to the
reseller, or otherwise being present-
ed to the reseller or a STOKKE® sales
representative for inspection.
The defect will be remedied in ac-
cordance with the above provisions
if the reseller or a STOKKE® sales
representative determines that the
damage is caused by a manufactur-
ing defect.