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Error
Hardware Error
Maintenance, troubleshooting, and support
Occasional cleaning of the scanner helps ensure higher-quality scans. The amount of
care necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
Routine cleaning and maintenance should include cleaning the scanner glass and the
feed rollers. You can use the HP Scanner Tools Utility to help keep track of regular
maintenance tasks.
For in-depth instructions about maintaining the scanner, see the scanner User Guide.
CAUTION: Avoid placing items that have sharp edges, paper clips, staples, wet
glue, correction fluid, or other substances in the scanner. Document pages should
not be curled, wrinkled, or stuck together.
See also
"Scanner software" on page 10
Installation troubleshooting
If the scanner does not work after installation, you might see a message on the computer
screen that is similar to one of the following:
•
The scanner could not be initialized.
•
The scanner could not be found.
•
An internal error has occurred.
•
The computer cannot communicate with the scanner.
To fix the problem, check the scanner cables and software as described here.
NOTE: For information on how to solve problems with using the scanner, see the
troubleshooting information in the scanner User Guide.
Check that the scanner has power
A green LED on the power supply case is on when the power supply is functioning
correctly.
Description
Two conditions could generate this error.
•
A hardware failure occurred. Press the Power switch to the off
position. Wait 30 seconds, and then press the Power switch to
the on position. If the message is still displayed, see
www.hp.com/support.
•
The scanner requires routine maintenance. View the
maintenance message on your computer screen.
Installation troubleshooting
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