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Before you call for service...
Troubleshooting Tips Save time and money! Review the chart on this page first and
you may not need to call for service.
Problem
The appliance
Break in power supply
does not work
During heating,
Delay off timer activates.
the unit stops
working.
No pan or pan unsuitable
E1
E2
Too high temperature
E3
of coil thermistor.
Too high temperature
E5
of IGBT thermistor.
F3
Thermistor of coil short circuit.
F4
Thermistor of coil open circuit.
F9
IGBT thermistor short circuit
IGBT thermistor open circuit
FA
Service centre: EURO-PARTS 1-800-561-4614
Possible causes
Input power too high
Input power too low
What to do
Please check the main power is normal; if the leakage protection
switch is off; if there is a blown fuse, replace it with a new one; if the
main power is normal, check if the plug is connectd with socket
appropriately; If the cooktop is wire connection type, disconnect the
power, check if the wire is loose; disconnect the power, check if
main plug is off; If these do not apply, contact service centre.
Please check if set delay off function. If set delay off function, the
unit will stop once delay off times out.
No pan, please put proper pan. PCB synchronization or drive circuit
fault, please contact service center for repairing.
High voltage, voltage of the main power exceeds 265V. Please
check if voltage of the main power is normal. Once voltage of the
main power returns normal, re-start the unit. Voltage of PCB fault,
please contact service centre.
Low voltage, voltage of the main power is less than 175V. Please
check if voltage of the main power is normal. Once voltage of the
main power returns normal, re-start the unit. Voltage of PCB fault,
please contact service centre.
Too high temperature on induction glass surface, please check if
there is no water in pan. After treatment, connect with power again.
If still unsolved, it is possible that sensor of cooktop failure, contact
service centre.
Too high temperature of IGBT thermistor, air outlet is blocked. Open
air outlet, re-start the unit. If still unsolved, it is possible that cooling
fan connection error, cooling fan damaged, or drive circuit of fan
failure, contact service centre. IGBT temperature sensor open circuit
/short circuit. Temperature detection part of PCB IGBT failure,
contact service centre.
Sensor of coil thermistor connection error. Or detection part of PCB
coil thermistor failure, contact service centre.
Sensor of IGBT thermistor connection error. Or detection part of
IGBT PCB sensor failure, contact service centre.
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