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Limited manufacturer's warranty
1. Limited manufacturer's warranty
This Limited Manufacturer's Warranty outlines applicable coverage and claims procedures for the pumps manufactured by Grundfos (the
"Product").
This Limited Manufacturer's Warranty is provided for consumer products sold and used in Canada only and applies to consumer transactions
as defined in the applicable provincial and territorial laws. In case of non-consumer products, please refer to Grundfos' warranty terms
defined in clause 10 of Grundfos Canada Terms and Conditions of Sale of Product and Services available at:
legal/general-terms-and-conditions-of-sales-and-delivery
This Limited Manufacturer's Warranty provides specific rights and limitations. Some of the limitations may not apply to you, and you may also
have other rights that vary from province to province.
Scope of the Limited Manufacturer's Warranty
Subject to the following warranty terms and conditions, Grundfos Canada Inc. of 2941 Brighton Rd, Oakville, ON L6H 6C9,
Canada ("Grundfos"), warrants to the original consumer (the "Purchaser") that the new Product manufactured by Grundfos is free from
defects in design, material and workmanship under normal use and service for a period of twenty-four (24) months from the date of retail
purchase but no greater than a period of thirty (30) months from the date of manufacture which is set forth on the Product's nameplate and on
the Product's packaging (the "Warranty Period").
Note that when purchasing a Grundfos Product online, it is important to check the date of manufacture and the duration of the
warranty with the seller as the Product might no longer be covered under this Limited Manufacturer's Warranty.
This Limited Manufacturer's Warranty applies exclusively to a new Grundfos Product sold and used in Canada. This Limited Manufacturer's
Warranty does not apply to any Product sold "as is" or "sales final". This Limited Manufacturer's Warranty is not transferrable by the original
Purchaser. Products sold by Grundfos that are manufactured by others are not covered by this warranty.
The sole and exclusive remedy under this Limited Manufacturer's Warranty is the repair or, at the discretion of Grundfos, the replacement of
the Product, as set out below. Defects or damages are not covered by the Limited Manufacturer's Warranty if they are due to:
•
ordinary wear and tear;
•
use of the Product for an application for which it is not intended;
•
installation of the Product in an environment not suitable for the Product;
•
any modification, alteration or repair of the Product undertaken by the Purchaser or a third party (not acting on Grundfos' behalf);
•
failure to follow Grundfos' instructions, including in the installation manual, operation manual, maintenance manual or service manual;
•
installation, commissioning, operation (including the use of the Product or any Grundfos product outside its specifications) or maintenance
of the Product other than in accordance with Grundfos installation manual, operation manual, maintenance manual or service manual or
with good industry practice;
•
use of faulty or inadequate ancillary equipment in combination with the Product;
•
the application of spare parts of poor quality (excluding the application of any Grundfos original spare parts);
•
accidental or intentional damage or misuse of the Products or services by the Purchaser or a third party (not acting on Grundfos' behalf); or
•
the non-compliance of the Purchaser or of the Purchaser's own products with applicable law and regulation.
How to get service under the Limited Manufacturer's Warranty:
When a Product is subject to this Limited Manufacturer's Warranty, the Purchaser should contact the seller from which it purchased the
Product to make a claim within 24 months from the date of retail purchase but no later than thirty (30) months from the date of manufacture
which is set forth on the Product's nameplate and on the Product's packaging (the "Warranty Notification Period").
If the seller of a Product is no longer in business, the Purchaser should contact Grundfos Service at
Contact Service.
To exercise the rights under this Limited Manufacturer's Warranty, the Purchaser shall return a defective Product at the Purchaser's cost,
to the extent allowed by applicable law, along with proof of purchase and an explanation of the defect, date the defect occurred and
circumstances surrounding the defect.
The Purchaser is responsible for any expenses for dismounting and mounting the Product and for any and costs related to removal,
reinstallation, transportation, and insurance. If Grundfos is required by applicable provincial or territorial law to pay for the cost of
transportation, then the Purchaser should contact Grundfos Service Partner to arrange for shipment. The Purchaser also needs to promptly
respond to Grundfos as to any inquiries regarding a warranty claim.
Unless requested by Grundfos, the Product may not be disassembled prior to remedy. Any failure to comply herewith will render this Limited
Manufacturer's Warranty void.
Grundfos will either arrange the repair of the defective Product under this Limited Manufacturer's Warranty or, at Grundfos' option, provide the
Purchaser with a replacement of the defective Product. The replacement unit can be new or remanufactured.
To the extent permissible by applicable law, Grundfos shall not be liable for any incidental and consequential damages or losses of
any kind whatsoever arising under, relating to or in connection with the Product, use of the Product or the inability to use the
Product.
https://www.grundfos.com/ca/
www.grundfos.com/us
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