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Guarantee
Dear Customer,
This equipment is provided with a 3-year
guarantee from the date of purchase.
In case of defects, you have statutory rights
against the seller of the product. These
statutory rights are not restricted by our
guarantee presented below.
Terms of Guarantee
The term of the guarantee begins on the
date of purchase. Please retain the original
receipt. This document is required as proof
of purchase.
If a material or manufacturing defect occurs
within three years of the date of purchase
of this product, we will repair or replace –
at our choice – the product for you free of
charge. This guarantee requires the defec-
tive equipment and proof of purchase to be
presented within the three-year period with
a brief written description of what consti-
tutes the defect and when it occurred.
If the defect is covered by our guarantee, you
will receive either the repaired product or a
new product. No new guarantee period be-
gins on repair or replacement of the product.
Guarantee Period and Statutory
Claims for Defects
The guarantee period is not extended by
the guarantee service. This also applies for
replaced or repaired parts. Any damages
and defects already present at the time of
purchase must be reported immediately af-
ter unpacking. Repairs arising after expiry
of the guarantee period are chargeable.
Guarantee Cover
The equipment has been carefully pro-
duced in accordance with strict quality
guidelines and conscientiously checked
prior to delivery.
The guarantee applies for all material and
manufacturing defects. This guarantee
does not extend to cover product parts that
are subject to normal wear and may there-
fore be considered as wearing parts (e.g.
knives, battery and gear wheel) or to cover
damage to breakable parts (e.g. switches).
This guarantee shall be invalid if the prod-
uct has been damaged, used incorrectly or
not maintained. Precise adherence to all of
the instructions specified in the operating
manual is required for proper use of the
product. Intended uses and actions against
which the operating manual advises or
warns must be categorically avoided.
The product is designed only for private
and not commercial use. The guarantee
will be invalidated in case of misuse or
improper handling, use of force, or inter-
ventions not undertaken by our authorised
service branch.
Processing in Case of Guarantee
To ensure quick handling of you issue,
please follow the following directions:
• Please have the receipt and identification
number (IAN 282569) ready as proof of
purchase for all enquiries.
• Please find the item number on the rating
plate.
• Should functional errors or other defects
occur, please initially contact the service
department specified below by tele-
phone or by e-mail. You will then receive
further information on the processing of
your complaint.
• After consultation with our customer
service, a product recorded as defective
can be sent postage paid to the service
address communicated to you, with the
proof of purchase (receipt) and specifica-
tion of what constitutes the defect and
when it occurred. In order to avoid ac-
ceptance problems and additional costs,
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