Error Table - Wilo Helix EXCEL 22 Série Notice De Montage Et De Mise En Service

10.1 Error table

All incidents hereafter mentioned give rise to:
• The deactivation of the SBM relay (When this one is parametrized in « available transfer » mode).
• The activation of the SSM relay « failure transfer » when the maximum quantity of one type of defect is reached
over a 24-hour range.
• Ligthening of a red LED.
Reaction Time before
time considera-
Error before tion of the
N° error defect,
signalisa- after
tion signalisation
E001 60s immediate
E004
~5s 300s
(E032
E005
~5s 300s
(E033)
E006 ~5s 300s
E007 immediate immediate
E009 immediate immediate
E010 ~5s immediate no restart
E011 15s immediate
E020 ~5s immediate
E023 immediate immediate
E025 immediate immediate no restart
E026 ~5s immediate
E030
~5s immediate
E031
E042 ~5s immediate no restart
E050 60s immediate
E070 immediate immediate no restart
E071 immediate immediate no restart
E072
immediate immediate no restart
E073
E075 immediate immediate no restart
E076 immediate immediate no restart
E077 immediate immediate no restart
E099 immediate immediate no restart
WILO SE 03/2013
Max
Waiting time
defects
before automatic
over 24
restart
hours
60s 6
Immediate if defect
6
deleted
Immediate if defect
6
deleted
Immediate if defect
6
deleted
Immediate if defect
no limit
deleted
Immediate if defect
no limit
deleted
1
60s 6
300s 6
60s 6
1
300s 6
300s 6
1
Immediate if defect
no limit BMS communications time-out. Check the connection.
deleted
1
1
1
1
1
1
1
Faults
Possible causes
The pump is in overload,
defective.
The pump is obstructed by
particles.
The converter supply is in
under voltage.
The converter supply is in
over voltage.
A supply phase is missing.
The converter runs like a
generator. It is a warning,
without stop of the pump.
The converter runs like a
generator, pump OFF.
The pump is locked.
Pump is no more primed or
runs dry.
The motor heats.
Ambient temperature higher
than +40°C.
The motor is in short-circuit.
Missing phase of the motor.
The thermal sensor of the
motor is defective or has a
wrong connection.
The converter heats.
Ambient temperature higher
than +40°C.
The cable of the sensor
(4-20mA) is cut.
Internal communication
error.
EEPROM error.
Problem inside converter.
Inrush current relay defect.
Current sensor defect.
24V defect
Unknown pump type.
Remedies
Density and/or viscosity of the con-
veyed fluid are too big.
Dismantle the pump and replace the
defective components or clean them.
Check the converter terminals:
• error if network < 330V
Check the converter terminals:
• error if network > 480V
Check the supply.
The pump veers, check the tightness
of the non-return valve.
The pump veers, check the tightness
of the non-return valve.
Dismantle the pump, clean it and
replace the defective parts. It may be a
mechanical failure of the motor (bea-
rings).
Prime the pump once again by filling
it (see chapter 8.3).
Check the tightness of the foot valve.
Clean the cooling ribs of the motor.
The motor is foreseen to run at an
ambient temperature of +40°C.
Dismantle the motor-converter of
the pump, check it or replace it.
Check the connection between motor
and converter.
Dismantle the motor-converter of
the pump, check it or replace it.
Clean the cooling ribs rearside and
under the converter as well as the fan
cover.
The converter is foreseen to run at an
ambient temperature of +40°C.
Check the correct supply and the
cable connection of the sensor.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
English
Waiting
time
before
reset
300s
0s
0s
0s
0s
0s
60s
300s
300s
60s
60s
300s
300s
60s
300s
60s
60s
60s
60s
60s
60s
Power
off/on
53