Error Table - Wilo Helix EXCEL 10 Notice De Montage Et De Mise En Service

10.1 Error table

All incidents hereafter mentioned give rise to:
• The deactivation of the SBM relay (When this one is parametrized in « available transfer » mode).
• The activation of the SSM relay « failure transfer » when the maximum quantity of one type of defect is reached over a 24-hour range.
• Ligthing of a red LED.
Time before
Reaction
considera-
time
Error tion of the
before
N° defect,
error
after
signal
signal
E001 60s immediate
E004
~5s 300s
(E032
E005
~5s 300s
(E033)
E006 ~5s 300s
E007 immediate immediate
immediate Immediate if defect
E009 immediate
E010 ~5s immediate no restart
E011 15s immediate
E020 ~5s immediate
E023 immediate immediate
E025 immediate immediate no restart
E026 ~5s immediate
E030
~5s immediate
E031
E042 ~5s immediate no restart
E050 60s immediate
E070 immediate immediate no restart
E071 immediate immediate no restart
E072
immediate immediate no restart
E073
E075 immediate immediate no restart
E076 immediate immediate no restart
E077 immediate immediate no restart
E099 immediate immediate no restart
WILO SE 05/2014
Max
Waiting time
defects
before automatic
over 24
restart
hours
The pump is in overload,
defective.
60s 6
The pump is obstructed by
particles.
Immediate if defect The converter supply is in
6
deleted under voltage.
Immediate if defect The converter supply is in
6
deleted over voltage.
Immediate if defect
6 A supply phase is missing.
deleted
The converter runs like a
Immediate if defect
no limit generator. Warning, pump con-
deleted
tinues to operate.
no limit The converter runs like a
deleted generator, pump OFF.
1 The pump is locked.
60s 6 Dry running condition.
Excessive motor heat.
300s 6
Ambient temperature higher
than 104 F (40 °C).
60s 6 The motor is in short-circuit.
1 Missing phase of the motor.
The thermal sensor of the
300s 6 motor is defective or has a
wrong connection.
Excessive power converter hea-
ting.
300s 6
Ambient temperature higher
than 104 F (40 °C).
The cable of the sensor
1
(4-20mA) is cut.
Immediate if defect
no limit BMS communications time-out. Check the connection.
deleted
Internal communication
1
error.
1 EEPROM error.
1 Problem inside converter.
1 Inrush current relay defect.
1 Current sensor defect.
1 24V defect
1 Unknown pump type.
Faults
Possible causes
Density and/or viscosity of the con-
veyed fluid exceed capacity.
Dismantle the pump and replace the
defective components or clean them.
Check the converter terminals:
• error if network < 330V
Check the converter terminals:
• error if network > 480V
Check the supply.
Inspect the check valve, and check for
reverse flow.
Inspect the check valve, reverse flow.
Dismantle the pump, clean it and re-
place the defective parts. It may be a
mechanical failure of the motor (bea-
rings).
Prime the pump (see chapter 8.3).
Check the tightness of the foot valve.
Clean the cooling ribs of the motor.
The motor is foreseen to run at an am-
bient temperature less than 104 F (40 °C).
Dismantle the motor-converter of the
pump, check it or replace it.
Check the connection between motor
and converter.
Dismantle the motor-converter of the
pump, check it or replace it.
Clean the cooling ribs rearside and
under the converter as well as the fan
cover.
The converter is foreseen to run at an
ambient temperature less than 104 F
(40 °C).
Check the correct supply and the
cable connection of the sensor.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
Call the after-sales technician.
English
Waiting
time
Remedies
before
reset
300s
0s
0s
0s
0s
0s
60s
300s
300s
60s
60s
300s
300s
60s
300s
60s
60s
60s
60s
60s
60s
Power
off/on
29