GONG-GALAXY.COM
∙ Limitation of warranty
Despite all the attention and seriousness given to the production and control of production, no product is
indestructible and we must exclude the following :
∙ Normal wear.
∙ Impacts, scratches or other damage caused by foreign objects.
∙ Damage caused by collisions and jumps.
∙ Overexposure to UV, sun, moon, salt, humidity outside sessions.
∙ Damage caused by overpressure.
∙ Damage caused by use other than the destination of the product: towing the Board behind a boat for
example.
∙ Damage caused by improper maintenance.
∙ Damage caused by mounting that does not comply with recommendations
∙ Damage caused by use in shorebreak or overpowering waves.
∙ Damage and personal injury caused to the user when using the Board.
∙ Damage and personal injury caused by the user on others when using the Board.
The warranty is only valid if the product is used to SUP foil or Wing foil, in leisure use and does not cover
products used for hire, for teaching, or for competition.
Note that equipment that has been modified and that no longer conforms to its original configuration cannot
be supported by our after-sales service.
∙ Support
The manufacturing defects are therefore the only ones affected by the warranty. They are outside of our
control and have managed to pass all the filters of our quality control. T his may be for example a defect in the
drop-stitch of the board. In all cases, these defects are visible after the breakage. We kindly ask you to send
us high definition photos via our contact form, gong-galaxy.com/en/help-contact/ for a pre-expertise. Our
after-sales service will process your request as soon as possible. If necessary, we will ask you to return the
broken product at your expense and carefully packaged at the following address :
GONG SUP 1
19, rue Fernand Nouvion - ZA de Brais
44600 Saint-Nazaire, FRANCE.
We will conduct an assessment to determine if your concern may be covered by the warranty. In any case we
will do our best to provide you with a satisfactory answer.
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