Gong SUP 1 SASU Guide De L'utilisateur page 40

EN
H I P E L E A R N / F R E E F L Y / P E R F
team pioneered the mass production of the first SUPs in the world, this know-how has been transposed
to Kitesurfing and hydrofoil. This experience allows us to offer you the best for each of our products. By
purchasing GONG hardware you are buying live this real hands-on experience.
∙ QUALITY CONTROL: However, mass production may have some rare defects. We work every day to limit
the number of these defects. We carry out numerous tests and tests on the series in order to provide the
customers only products that are reliable and free of defects. Products with detectable defects are excluded
from sale systematically. For the few products with a defect that we could not detect, our after-sales service
is available to our customers to provide the best technical or commercial solution.
∙ SERIAL TESTS: To complete this inspection and increase the quality, we test all our products on water in
real conditions of use and often far beyond the conditions of use of our customers. From beginner to very
high-end equipment, everything is tested all year long. Random products are used by our team permanently.
The returns of use of these products are analyzed scrupulously to increase the quality. These tests and
feedback are systematically supported in the constant improvement of our products.
∙ THE ONLINE FORUM: We offer our clients and practitioners a forum free of any censorship. Positive
and negative events can be reported by those who wish and we do not erase what is written. Our strength
is to work in total transparency. Everyone can consult these feedbacks and ask questions via the forum.
This source of information is very useful for all of you before you buy. Ask your users the questions of our
equipment, they are real people with real material, not just computer robots.
∙ Terms of the warranty
GONG SUP 1 guarantees this product against any lack of conformity for the principal purchaser in
accordance with articles L. 217-4 to L. 217-14 of the Consumer Code and the directives of the European Union.
DEFINITION OF THE DEFECT OF CONFORMITY :
∙ The Board does not conform to the description given in the descriptive sheet.
∙ The Board is unsuitable for the purpose for which it is intended.
∙ The Board has a manufacturing defect, an imperfection, a bad bonding, an anomaly in the dropstich.
GUARANTEE OF COMPLIANCE DOES NOT APPLY IF:
∙ You were aware of the defect at the time of purchase.
∙ You could not ignore the defect at the time of purchase.
∙ The defect is the result of materials you have provided or added.
WARRANTY DATE:
All of our products are guaranted for 2 years (24 months) from the date of delivery of the product.
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