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9. Warranty
To timely damage limitation, the warranty claim on the part of the claimant is to be enforced
at the supplier dealer in writing using the invoice and stating the purchase date, model
name, serial number, and reason for complaint.
WARRANTY
5 years on the welded stove body. The warranty only covers defects in materials and
workmanship as well as delivery of spare parts free of charge. Labor and travel times are not
included in the manufacturer's warranty.
Only use spare parts recommended or supplied by the manufacturer. Loss of warranty on
nonobservance!
The precondition for the warranty is that the stove has been installed and commissioned
properly according to the Instructions for Use valid at the time of purchase. Connection must
be performed by a specialist for such stoves.
The warranty excludes WEARING PARTS such as glass, coating, surface coatings (e.g. handles,
panels), seals, fire trough, grates, draught plates, deflector plates, combustion chamber
liners (e.g. fireclay), ceramics, natural stone, ignition elements, sensors, combustion
chamber sensors and temperature controller.
Damage arising from non-observance of the manufacturer's instructions for operation of the
unit is also excluded (e.g., overheating, use of nonapproved fuels, incorrect intervention in
the stove, electrical excess voltage, a chimney draught set incorrectly for the stove,
nonperformance or deficient maintenance and cleaning, incorrect operation by the user or
third parties, etc.) or caused by such.
Any costs incurred by the manufacturer due to unjustified warranty claims are to be charged
to the claimant.
THE WARRANTY DOES NOT AFFECT THE STATUTORY WARRANTY PROVISIONS.
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