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Hints and Tips
Problem
The induction hob
cannot be turned on.
The touch controls
are unresponsive.
The touch controls
are difficult to
operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
The induction hob
makes a low
humming noise when
used on a high heat
setting.
Fan noise coming
from the induction
hob.
Pans do not become
hot and appears in
the display.
The induction hob or a
cooking zone has turned
itself off unexpectedly,
a tone sounds and an
error code is displayed
(typically alternating
with one or two digits in
the cooking timer
display).
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
This may be caused by the
construction of your
cookware (layers of different
metals vibrating differently).
This is caused by the
technology of induction
cooking.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue
to run even after you've
turned the induction hob off.
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot detect
the pan because it is too small
for the cooking zone or not
properly centred on it.
Technical fault.
What to do
Make sure the induction hob is
connected to the power supply and
that it is switched on.
Check whether there is a power outage
in your home or area. If you've checked
everything and the problem persists,
call a qualified technician.
Unlock the controls. See section 'Using
your induction cooktop' for instructions.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting.
This is normal and needs no action. Do
not switch the power to the induction
hob off at the wall while the fan is
running.
Use cookware suitable for induction
cooking. See section 'Choosing the right
cookware'.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
Please note down the error letters and
numbers, switch the power to the
induction hob off at the wall, and
contact a qualified technician.
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