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Troubleshooting
Problem
Robot cannot connect to Wi-Fi
Robot does not perform scheduled
cleaning
Does leaving the robot on the
charging dock consume power if
it is already fully charged?
No water comes out of the water
tank, or only a little bit comes out
Robot doesn't resume cleaning
after charging
Robot doesn't return to charging
dock after being moved
For more support, contact us via https://global.dreametech.com
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and helps maintain
optimal battery performance.
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the User Manual.
Clean the air hole on the top of the water tank.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the charging
dock, it might not be able to automatically return on its own, in which case you need to manually place the robot onto
the charging dock.
Solution
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