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Troubleshooting Guide
Problem
The machine will not operate in the
heat mode and displays an error
message and gives a warning beep.
The machine changes speed or
speed is limited during cooking.
Food burning on the base of the
bowl.
Consistency of food not maintained. 1 Temperature selected too high.
Inconsistent mixing speed.
Difficult to shut mixer head.
Motor speed is limited when using
attachments
The whisk or K-beater knocks
against the bottom of the bowl or
not reaching the ingredients in the
bottom of the bowl.
The high temperature creaming
beater not picking up ingredients
from the bottom of the bowl.
The whisk, K-beater or creaming
beater knock against the stir assist
clip.
Slow speed attachment cannot be
fitted.
Cause
One of the safety sensors has been
activated.
The speed is automatically limited when
the bowl contents reach 60°C and the hot
temperature warning indicator will be on.
1 The temperature setting selected may be
too high.
2 Incorrect tool being used.
3 The stir delay is too long.
4 The tool may not be low enough in the
bowl.
5 The timer has been set for too long.
6 The sensor and/or the underside of bowl
may not be clean.
2 Stir delay too frequent.
3 Ingredients cooked for too long.
4 Incorrect tool being used.
1 Ingredients too large, hard or too firm.
1 Firm ingredients such as chocolate in the
bottom of the bowl prevent the mixer
head from locking down.
2 Stir tool has been incorrectly fitted.
Hot bowl fitted.
Tool at the wrong height and needs
adjusting.
Stir assist clip is fitted.
Check your attachment is compatible for
use with your model.
Twist connection system required (Model
KAX)
14
Solution
Check display screen for notification of cause.
• Ensure the head is lowered and locked.
• Ensure all outlet covers are correctly fitted.
• Ensure the heat shield is correctly fitted.
• Ensure the cooking chef bowl is corrected
fitted.
This is a safety feature.
1 Reduce the temperature.
2 Check the most suitable tool is being used
and adjusted correctly.
3 Increase the frequency of the stir delay or
increase to a continuous operation.
4 Adjust the tool.
5 Cook for a shorter length of time (ensure
food is thoroughly cooked).
6 Ensure that these areas are kept clean and
dry.
1 Reduce temperature.
2 Reduce stir delay.
3 Reduce the cooking time (ensure food is
thoroughly cooked).
4 Check the most suitable tool is being used.
1 Cut food into smaller pieces, remove stones
from fruit, slowly melt ingredients without a
tool in position (but ensure a speed has been
selected).
2 Add ingredients after the head is lowered.
3 Check the most suitable tool is being used.
1 Add ingredients after the mixer head is
lowered.
2 Ensure the stir tool is fitted into the stir tool
outlet.
Remove the bowl, or cool the bowl to below
60°C.
Adjust the height using a suitable spanner –
see "Tool Height Adjustment" section.
Remove stir assist clip – this should be used
when using the stir tool only.
Attachment must have the KAX twist
connection system
to fit the outlet.
If you own attachments featuring the Bar
Connection System
you will need to use
the KAT002ME adaptor to connect these to
the Twist Connection System on your Stand
Mixer.
For more information visit
www.kenwoodworld.com/twist.
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