Contact Technical Support; Technical Support Services - Promise Technology SUPERSWAP 4100 Manuel Utilisateur

Contact Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise Online™ Web Site
United States
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for support:
Europe, Africa, Middle East
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for support:
http://www.promise.com
(technical documents, drivers, utilities, etc.)
support@promise.com
(408) 228-1097 Attn: Technical Support
(408) 228-1400 option 4
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
support@promise-emea.com
+31 (0) 40 256 9463 Attn: Technical Support
+31 (0) 40 235 2600
Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands
25
Chapter 3: Troubleshooting