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4. Help
The
icon is not scrolling when the handset is placed on the base
• Handset not properly seated on the base cradle - re-adjust the handset on the base.
• Dirty contact - clean the charge contacts by wiping with an alcohol moistened cloth.
• Battery is full - charging is not necessary at this time.
No dial tone
• If there is no base power, check the connections. Reset the phone by unplugging then
plugging it back into an electrical outlet.
• If the handset batteries are empty, recharge the battery pack for at least 24 hours.
• Move the handset closer to the base.
• Be sure to use only the provided telephone cords.
Poor audio quality
• If the base is too close to electrical appliances, reinforced concrete walls, or metal door
frames, move the base from these areas.
No ring tone
• The ringer may be off.
• The volume may need to be increased.
Caller ID does not work
• Check your subscription with your network operator.
• If you subscribe to high-speed internet service (Digital Subscriber Line - DSL) through your
telephone lines, you must install a DSL filter between the telephone base and the telephone
wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more information about DSL filters.
A phonebook entry cannot be stored
• The phonebook is full. Delete an entry to free memory.
No display
• Try recharging or replacing the rechargeable battery pack.
• Reset the base. Unplug the unit's electrical, then plug it back in.
• If the LED is not lit up, then try to unplug the unit's electrical power, and then plug it back in.
If the handset disconnects from the base during a phone call
• Check that the power cord is connected properly into the base.
• Check that the power adapter is connected properly into the electrical outlet.
• Move the handset closer to the base. It may be out of range.
• Reset the base by unplugging the unit's electrical power. Reset the handset by
unplugging and re-plugging its battery pack. Wait for around 15 seconds and re-plug
the power again. Allow up to one minute for the handset to synchronize with the
registered base again.
Noise interference on your radio or television
• Your base or charger may be too close. Move it as far away as possible.
Help
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