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INOXPAN S.L.
10. AFTER-SALES SERVICE (SAT) AND GUARANTEE
INOXPAN S.L., thanks you for choosing and placing your trust in a product of our brand Pando, which is
distinguished by its Quality, Design and Innovation, being faithful to its origins and commitments.
PANDO WARRANTY CONDITIONS:
This appliance is guaranteed for 3 years from the date of purchase and covers the appliance against
any manufacturing defect that may affect its proper operation. For the validity of the warranty to be
valid, it is essential to present the invoice or purchase receipt to the Pando Authorised Service
technician.
During this period, the Company undertakes to replace or repair free of charge any defective part due to a
defect or manufacturing defect in the appliance, until it is working properly, as well as the necessary labour
and expenses incurred as a result of such repair or replacement.
EXCLUSIONS FROM THE PANDO WARRANTY
The following cases will not be covered by the product or induction warranty, and could be cause for
cancellation of the same, in which case the user will have to pay for the cost of materials, labour and travel
expenses of the technical service:
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The installation, servicing, cleaning or maintenance of the appliance.
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If the installation of the induction hob has not been carried out by an Authorised Professional
Specialist, Qualified Electrician, or Official Pando Technical Service personnel, who meet the
requirements of safety standards and electrical power regulations.
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Any breakdown, fault or malfunction caused by incorrect installation or use.
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Breakdowns or malfunctions caused by not respecting or following the safety instructions,
recommendations for use and maintenance in the appliance's manuals.
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When the product is intended for commercial or non-residential use, for which it is not intended.
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Malfunctions or damage to the appliance due to non-compliance with the instructions described in the
user manual, installation instructions and ventilation of the appliance.
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Breakdowns or damage caused by transport or removal, and handling of the appliance by
unauthorized personnel not authorised by this company or the Pando brand.
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Stains, changes in tone, knocks, dents, scratches, scratches or breakage of the glass.
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Presence of foreign bodies foreign to the appliance, inside or outside the product.
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That the product is not accessible, because there are elements that prevent easy and safe access.
The means required for the authorised Pando technician to access the appliance will be at the user's
expense and responsibility.
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Improper manipulation of the wiring and connections of the product.
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Faults or damage caused to the product by an incorrect power supply or electrical connection.
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Breakdowns or damage caused by variations in the electricity supply or fortuitous and natural causes
of atmospheric or geological origin such as storms, lightning, earthquakes, floods, etc.
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Appliances from resales, second hand, change of the original owner of the appliance or from
exhibitions that are more than two years old from their date of manufacture.
INOXPAN, S.L., is expressly excluded from any liability for any direct or indirect damage to persons or things
due to faults or defects in the device caused by improper handling of the same.
Contact details Official Authorised Pando Service Centre
ESPAÑA, PORTUGAL AND ANDORRA:
https://www.pando.es/asistencia-tecnica/
OTHER COUNTRIES:
EN
https://www.pando.es/en/after-sales-services/
FR
https://www.pando.es/fr/service-apres-vente/
INDUCCIÓN-EN
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