HP Photosmart C5200 Serie Guide D'utilisation page 19

2 Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION:
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came with the
HP All-in-One.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Select the HP All-in-One, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE:
computer. Do not connect the HP All-in-One to your computer until after you have reinstalled
the software.
6. Insert the HP All-in-One CD-ROM into your computer's CD-ROM drive and then start the Setup
program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP All-in-One.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-in-One
hardware.
The HP All-in-One will not turn on
Cause: The HP All-in-One is not properly connected to a power supply.
Do not connect the USB cable to the computer until prompted by the software
It is important that you disconnect the HP All-in-One before restarting your
Troubleshooting and support 19