Blood Glucose Measurement
Symptom
Cause
Batteries exhausted.
The device
does not
display a
Test strip inserted
message after
upside down or
inserting a test
incompletely.
strip.
Defective device or
test strips.
Insufficient blood
sample.
The test does
Defective test strip.
not start after
Sample applied
applying the
after the device
sample.
is automatically
turned off.
Defective device.
What To Do
Recharge the battery
immediately and reset date
and time on the meter
setting.
Insert the test strip with
contact bars end first and
facing up.
Please contact customer
service.
Repeat the test using a new
test strip with larger volume
of blood sample.
Repeat the test with a new
test strip.
Repeat the test with a new
test strip. Apply sample only
when flashing " " appears
on the display.
Please contact customer
service.
EN-14
Error in performing
the test.
Control solution vial
was poorly shaken.
Expired or
The control
contaminated
solution
control solution.
testing result is
out of range.
Control solution
that is too warm or
too cold.
Defective test strip.
Device malfunction.
Specifications
450 measurement results with respective
Memory
date and time
Dimensions
93 (L) x 26 (W) x 15.5 (H) mm
Power Source
3,7V
Weight
31.4g
USB Cable (for DM30a) or
External output
Bluetooth (for DM30b)
Read instructions
thoroughly and repeat the
test again.
Shake the control solution
vigorously and repeat the
test again.
Check the expiration date of
the control solution.
Control solution, device, and
test strips should be at room
temperature (20°C to 25°C /
68°F to 77°F) before testing.
Repeat the test with a new
test strip.
Please contact customer
service.
(Li-Polymer battery)