App Menu; Troubleshooting - Luvion SUPREME CONNECT 2 Manual D'instructions

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APP MENU

Through the app it's possible to watch the live camera feed with both audio and video available while also
enabling you to talk back to your baby and use the pan/tilt function of the camera. You can also take snap-
shots and use notifi cations to alert you when there is sound near the camera.
When selecting a camera live feed you will see the below 4 icons below your video feed:
Snapshot library: here you can see all stored snapshots/photos.
Snapshot: take a live snapshot/photo.
Sound/mute: Tap this icon to activate or mute the sound.
Talk Back: Tap this icon to activate/deactivate talk back, when active you can speak through the
camera.
Beside these icons there are two other functions that can be controlled:
PAN/TILT: Swipe up/down or left/right to move the camera in any direction you like.
FULL SCREEN: View the camera feed in full screen by turning your phone 90° from portrait into landscape
mode.
Beside the live view controls there are also some settings you can change through the menu to enter the
menu press the icon. Here you can change the following settings:
NAME: Here you can change the name you gave your camera.
CONNECTION STATUS: Here you can check the current connection
status. Click here to try re-establishing a connection.
ADVANCED SETTING: Press to move onto the advanced settings
menu. Here you'll fi nd the following options:
• CAMERA PASSWORD: Use to modify the camera password.
• PREFERRED VIDEO QUALITY: Set the video quality to high or low.
Lower video quality will provide a smoother image when the
connection isn't optimal.
• NOTIFICATION ALERT INTERVAL: Enable notifi cations and set an
interval, if you set an interval the app won't provide a new
notifi cation for the selected period following a prior notifi cation.
You can also shut down notifi cations altogether.
• DEVICE INFORMATION: Show the camera network information.
SMART LINK: Currently unavailable.
WIFI SETTING: Only use upon initial install to establish a connection
between the camera and router.
LUVION
Premium Baby products

TROUBLESHOOTING

If you have any problems with the Luvion Supreme Connect 2, there is often a quick and simple solution.
Please try the following:
Problem Solution
No video from the baby 1. Check the power supply of the baby unit. Make sure the power
unit adapter is plugged in and the green power LED is switched on.
2. Make sure that the parent unit is switched on.
3. Make sure that the baby unit is in range of the parent unit.
4. Make sure that the parent unit is not in the VOX mode (press the
power button shortly to exit the VOX mode)
The video is dropping / 1. Move the baby unit closer to the parent unit.
I have a constant low 2. Try repositioning the baby and/or parent unit (away from walls) to
reception / "Out of Range" improve the reception.
message 3. Place the antenna of the parent unit in the upright position.
4. (re-)Pair the parent unit with the baby unit (see pairing chapter)
Audio problems 1. Make sure that the volume on the parent unit is not muted. Press
the + volume button on the parent unit to increase the volume.
2. Make sure that there is sound within range of the baby unit
microphone.
3. If the unit emits a loud, screeching noise, move the baby and
parent unit further apart.
The video is or has become 1. Try moving the baby unit closer to the parent unit.
choppy 2. Remove obstructions between the baby and parent unit.
3. Place the antenna of the parent unit in the upright position.
The battery of the parent Use the power save mode or replace the battery with a new original
unit runs out very fast Luvion battery. Original batteries can be acquired at your local luvion
dealer.
The screen is frozen and I Try removing the battery form the parent unit to switch of the parent
can't use the on/off button unit. You can use the on/off button to switch it back on after reinserting
to switch off the parent the battery.
unit.
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