Troubleshooting S7000 Downloads - Snooper SYRIUS PRO S7000 Guide De L'utilisateur

Troubleshooting
If you are having any difficulty in performing a download onto the S7000 unit it is advisable to refer to the checklist in Section A first
before contacting us.
If you are still unable to perform a download after following all of this checklist then please send an email to Support@snooper.eu
stating the nature of your difficulty. To expedite your enquiry please supply as much detail as possible including your contact details,
S7000 serial number, PC operating system, error codes and any other relevant information. One of our technicians will reply as soon
as possible.
Alternatively you can contact our Technical Helpline on 0333 240 1000 and select Option 3.
This troubleshooting guide is in two sections; Section A is in the form of a checklist that will assist you with resolving
common download problems. Section B consists of a few possible reasons and possible solutions to error messages that may
be displayed by the operating system or the software whilst you are trying to perform a download.
SECTION A
1. Have you registered the S7000 unit?
You will not be able to download the database unless S7000 is registered. If the unit has not been registered, a message will appear
on the software informing you that the device is not enabled. Please register online at www.snooperneo.co.uk.
2. Is S7000 connected to an AC mains power supply?
S7000 needs to be switched on BEFORE connecting it to the PC. If the battery charge on the unit is low, the unit may switch off
during the download process and the download will fail. As a precaution, it is best to power the unit using the AC mains adaptor.
S7000 must be powered from the AC mains adaptor as it does not receive any power from the USB cable.
Please use the AC mains adapter supplied with your unit and connect to the power socket on the side. To switch the unit on push
the 'Batt. ON/OFF' switch located on the back of the unit to the 'ON' position, then press and hold the standby power switch on the
left hand side of the unit for 2 seconds.
Whilst S7000 software is loading a start-up display will be shown for just a few seconds and then a menu will be displayed. At this
point connect S7000 to the PC.
3. What operating system are you using on your computer?
S7000 download software will only work on the following Windows operating systems:
Windows XP (32 bit), Windows Vista and Windows 7.
The software will not work on Windows 95, 98, 98SE, Millennium and Windows 2000; Apple Macintosh operating systems are
not supported. Windows XP (64bit) systems is not supported.
To determine which operating system you have on your computer:
Right click on the 'My Computer' icon on your desktop and select 'Properties' from the drop down menu.
When the 'System Properties' dialogue box opens, the 'General' tab is selected by default. Under the heading of 'System' the
operating system is displayed.
If you do not have a 'My Computer' icon on your desktop you can find this information by going to the 'Control Panel' and
double left clicking the 'System' icon. The 'System Properties' window will then be displayed as outlined in 'b' above.
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S7000 Downloads
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