Warranty - Napoleon TIMBERWOLF EPI22 Instructions D'installation Et D'opération

31
10.0

WARRANTY

TIMBERWOLF products are manufactured under the strict Standard of the World Recognized
EN
ISO 9001 : 2008 Quality Assurance Certifi cate.
TIMBERWOLF products are designed with superior components and materials, assembled by trained craftsmen who
take great pride in their work. The complete appliance is thoroughly inspected by a qualifi ed technician before packaging
to ensure that you, the customer, receives the quality product that you expect from TIMBERWOLF.
TIMBERWOLF WOOD APPLIANCE LIMITED WARRANTY
The following materials and workmanship in your new TIMBERWOLF appliance are warranted against defects as
defi ned below:
The combustion chamber is warranted against defects for a period of 25 years.
The secondary air tubes are warranted against defects for a period of fi ve years.
All other wearable parts and electrical components such as blowers, thermal switches, switches, wiring, rheostats,
fi rebrick, ceramic glass (thermal breakage only), fi bre baffl es and gasketing are covered and Wolf Steel will provide
replacement parts free of charge during the fi rst year of the limited warranty.*
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
CONDITIONS AND LIMITATIONS
Wolf Steel warrants its TIMBERWOLF products against manufacturing defects to the original purchaser only. Registering your warranty is not
necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase
was made through an authorized TIMBERWOLF dealer your appliance is subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The appliance must be installed by an authorized service technician or contractor. Installation must be done in accordance with the installation
instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect. Operating the
appliance on high for extended periods of time, is neglect. Parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical
cleaners nor chipping on porcelain enamel parts, nor any venting components used in the installation of the appliance.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided
that the product has been operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, with respect to the TIMBERWOLF'S Limited Warranty, Wolf Steel may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective parts.
After the fi rst year, Wolf Steel Ltd. will not be responsible for installation, labour or any other costs or expenses related to the reinstallation of a
warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the TIMBERWOLF'S Limited Warranty, Wolf Steel's responsibility under this warranty is defi ned as
above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of Wolf Steel with respect to the TIMBERWOLF appliance and any other warranties expressed or
implied with respect to this product, its components or accessories are excluded.
Wolf Steel neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
Wolf Steel will not be responsible for: over-fi ring, downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby
trees, hills, mountains, inadequate vents or ventilation, excessive venting confi gurations, insuffi cient makeup air, or negative air pressures which
may or may not be caused by mechanical systems such as exhaust blowers, furnaces, clothes dryers, etc.
Any damages to appliance, combustion chamber, heat exchanger or other components due to water, weather damage, long periods of dampness,
condensation, damaging chemicals or cleaners will not be the responsibility of Wolf Steel.
Regular cleaning of the fi ne ash generated during the operation of this appliance is a necessary part of maintaining your appliance. Failure of any
components, which is attributed to poor maintenance, is not warrantable and will not be covered by this policy.
Wolf Steel reserves the right to have its representative inspect any TIMBERWOLF product or part thereof prior to honouring any warranty claim.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
During the fi rst 10 years Wolf Steel Ltd. will replace or repair the defective parts covered by the lifetime warranty at our discretion free of charge.
From 10 years to life, Wolf Steel Ltd. will provide replacement parts at 50% of the current retail price.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or
replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without
authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Labour, travel, diagnostic tests, shipping and other related charges are not covered by this warranty.
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS.
2.11B
W415-1466 / 04.21.15