LOHBERGER INDALO Manuel D'utilisation Avec Instructions De Montage page 53

17. AFTER-SALES SERVICE
AUSTRIA (Head office)
LOHBERGER Heiz- und Kochgeräte Tehnologie GmbH
Landstrasse 19
5231 Schalchen
Austria
Telephone: (+43)7742 / 5211-402
Telefax: (+43)7742 / 58765-199
Email: service@lohberger.com
Internet: www.lohberger.com
PLEASE NOTE:
To enable our customer service to deal with repairs and supplying spare parts quickly and to your satisfaction, we require the following
information with your service request:
1. Your correct address
2. Your telephone and fax number or email address (if available)
3. The exact appliance designation (see nameplate)
4. When can our customer service call on you?
5. The purchase date
6. An exact description of the problem or the type of service you are requesting
7. Please have your invoice ready at hand
In this way you help us to save time and money and also to serve you more efficiently.
18. WARRANTY
These warranty conditions are valid in all European countries where
LOHBERGER appliances are sold by local specialist dealers. Warran-
ty claims must always be directed to a local LOHBERGER specialist
dealer or the dealer from whom you have bought the appliance.
Warranty
LOHBERGER grants a 3-year full warranty on verifiable defects in mate-
rial or workmanship. Warranty claims will not be accepted in any case
after five years following the manufacture of the appliance.
Certain restrictions apply to some models and parts: for appliances
with central heating insert the warranty depends either on correct
specialist installation of a return flow temperature boost or the
installation of a control cabinet (AME.4).
Exceptions
The warranty does not apply to the normal wear and tear on an appli-
ance used for heating. These parts include for instance:
Fireclay - Changes in colour or expansion cracks due to the hea-
ting process can never be completely ruled out. However, they do
not impair the functioning of the appliance as long as the fireclay
remains in the firebox. Glass panes (breakage of glass because of
external action, changes on the surface due to thermal influen-
ces such as partly sintered fly ash or soot on the surface of the
glass front). Discolouring of paint due to overload or thermal
Seals (e.g. hardening or breakage due to thermal or mechanical
stress). Surface coatings (frequent cleaning or cleaning with abra-
sive cleaning agents). Cast iron parts (Cast parts subjected to high
thermal load such as JETFIRE flame convergence plate and
Pellets - Conveying device, Tilting grate, ignition element and tempera-
ture sensor of the Lohberger pellet module
Start or Warranty
The start of warranty is the time the appliance is handed over to
the user. Please keep this user manual as well as the warranty card
with the invoice in a safe place at all times. A prerequisite of our
warranty obligation is that the appliance has been installed and
connected according to our instructions and the applicable EN/DIN
/Austrian standards and that it has been operated and correctly
maintained according to our instructions.
English
Repairs
We will carefully check your appliance and establish whether the
warranty claim is justified. If yes, we will decide in which way the
defect should be corrected. In the event of a repair we will have it
carried out correctly and competently on location or in our works.
This does not affect the start of the warranty determined by the
handover; if it is necessary to replace the appliance, the warranty
period starts anew. If you send in your appliance for repair please
enclose the proof of purchase.
Costs
LOHBERGER accepts all costs for the duration of the warranty.
Should we decide that your appliance is best repaired in our works,
you will bear the transport costs and assume the responsibility for
the transport.
Liability Exclusion
We cannot accept any liability for the loss or the damage of an ap-
pliance through theft, fire, vandalism or similar causes. Indirect or
direct damages caused by a supplied appliance or arising from the
delivery of an appliance are excluded from the liability unless the
delivery was performed by LOHBERGER or by a transport company
commissioned by LOHBERGER.
stress.
We cannot assume any liability for damages caused by chemical or
electrochemical effects (e.g. pollutants in the combustion air, condition
of heating water not in compliance with the VDI guidelines – e.g.: "cal-
cification", etc.) or as a result of installation not in accordance with the
grate).
technical regulations or the LOHBERGER documentation.
We will accept liability for visible paint and enamel damages that can
be attributed to manufacturing defects only if such defects are brought
to our attention in writing within 14 days following the handover of the
appliance.
Modifications of the appliance or tampering by persons who are
not authorised by us will invalidate our warranty obligation. Ad-
justment and conversion work are subject to billing.
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