Common Failures And Solutions; Maintenance - Segway eScooter E110SE Manuel D'utilisation

7. Common Failures and Solutions

Fault Possible causes
Error code 10 Controller communication error
Error code 11 Undervoltage protection of motor controller
Error code 12 Motor hall sensor fault
Error code 13 Controller MOS tube fault
Error code 14 Throttle abnormality
Error code 15 Brake switch abnormality
Error code 16 Error in saving configuration settings
Error code 17 Dashboard communication error
Error code 18 Lead-acid sampling board communication error
Error code 19-30 Lithium-ion battery abnormality
Error code 33 Program redirection error
Error code 34 Abnormal vehicle temperature
Error code 35 Dashboard and ECU communication error
Error code 36 Weak central controller signals
Error code 37 Low battery in central controller
Error code 38 Electric switch error
Error code 40 AHRS (attitude and heading reference system) error
Error code 41 Stem lock not released
Error code 42 Invalid or wrong ECU certificate
Error code 43 The vehicle was in a crash or violent impact
Battery not connected properly
No battery
The main switch is off
Blown fuse
Insufficient tyre pressure
Low battery or failure in battery charger
Short range
Frequent starts, braking or overloading
Battery failure
If you encounter a malfunction that cannot be
Other faults
solved by the instructions above, or the issue
cannot be identified.
Smart service not available, including:
AirLock, scooter locating, SOS 1. The integrated SIM card in ECU has expired. (A
emergency notice, OTA upgrade, new vehicle comes with a limited-time free smart
scooter positioning, vehicle condition service from the date of activation. The SIM card
and battery info, vehicle/battery loss info will be deleted within 3 months upon expiry).
report, notifications, riding record and 2. ECU error
statistics, etc.)
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Solution
Check the controller, dashboard and related wiring.
Charge the vehicle before use.
Check the throttle, motor, motor controller and related wiring.
Check the brake levers, motor controller and related wiring.
Please contact after-sales service or an authorized dealer.
Check the LCD wiring inside the dashboard.
Check the lead-acid sampling board and the related wiring.
Check the instruments, battery and related wiring.
Update the program.
Check the temperature sensors of the dashboard.
Check the dashboard, ECU and related wiring.
Make sure the vehicle is parked in an open space outdoors.
Connect the battery and keep the main switch on for at least 5 hours.
Check if the electric switch cable is short-circuited or broken.
Please contact after-sales service or an authorized dealer.
Turn off the vehicle and power it on again.
Replace ECU.
If this is a false alarm, please check the dashboard. If there was an
accident, turn off the vehicle and power it on again.
Check if the main plug of the battery is properly connected.
Turn on the main switch.
Replace the fuse.
Check the tyre pressure: 1.8 bar for front wheel and 2.0 bar for rear wheel.
Fully charge the battery in time.
Maintain good riding habits and DO NOT exceed the max. payload.
Please contact after-sales service or an authorized dealer.
1. Within three months after the expiry: You may renew your
value-added service via "After-sales service - Smart service" in the
Segway Ninebot App. When exceeding the 3-month limit, you need
to pay and replace the ECU.
2. Replace ECU

8. Maintenance

Cleaning and maintenance
Cleaning
Wash with water and neutral detergent and use a soft and wet cloth to clean.
CAUTION
DO NOT clean with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may
damage the appearance and internal structure of the vehicle. DO NOT rub with sandpaper or metal brush.
WARNING
Before cleaning, make sure the vehicle is powered off.
Storage
Store in a dry and cool place indoors and avoid sunlight and rain, so as to avoid oxidation and shorten the
service life. Disconnect the battery plug for long-time storage to prevent over-discharge.
Motor
1. When driving through puddles or pools of water, make sure that the water level should not exceed the
central axis of the rear wheel.
2. Regularly check the motor. In case of any loose objects, tighten immediately.
3. Clean the vehicle regularly to prevent particles from entering the motor and affecting its normal
function. Do not spray water directly during cleaning.
4. Inspect if there are any scratches on the motor and whether there is any abnormal noise when the
motor is running. In case of any abnormality, contact after-sales service or your dealer.
Battery
1. In case of any malfunction with battery, please contact the after-sales service or an authorized dealer.
2. DO NOT drain the battery. It is recommended to keep the battery level above 15%. Charge after each
ride to prolong the service life of the battery.
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