Packaging The Defective Power Unit For Pick-Up; Contact - SMA SBS3.7-10 Manuel De Service

7 Packaging the Defective Power Unit for Pick-Up

7 Packaging the Defective Power Unit for Pick-Up
1. Package the defective Power Unit for pick-up. Use the original packaging of the new Power
Unit for this purpose.
2. Arrange for pick-up by SMA Solar Technology AG. To do this, contact Service (refer to
www.SMA-Solar.com for contact details).
8

Contact

If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Battery inverter:
– Device type
– Serial number
– Firmware version
– Event message
– Mounting location and mounting height
– Optional equipment, e.g. communication products
– Use the name of the system in Sunny Portal (if available)
– Access data for Sunny Portal (if available)
– Special country-specific settings (if available)
• Batteries:
– Type
– Firmware version
– Type of automatic transfer switch (if available)
14 SBSxx-10-AT-PU-SG-xx-10
SMA Solar Technology AG
Service Manual