Service; Before Calling For Service - Thermador MASTERPIECE Serie Guide D'utilisation Et D'entretien

Service

Before Calling for Service

Before calling customer service, consider the
suggestions and instructions below:
Troubleshooting Chart
Problem
Burner(s) do not light / igniters do
not spark
Igniters spark even though knobs
are in the off position
Cooking results are not what was
expected
24
9
Suggestion
Make sure that the gas shut off valve is in the "ON" position and the gas
▯
supply to the house is not shut off.
To operate knob, select the appropriate control knob and push down. A
▯
clicking noise will occur immediately after pushing the knob. Turn knob
counterclockwise to the HI setting to ignite the flame. Continue turning knob
counterclockwise to desire flame size. Push down and turn counterclockwise
to the desired flame size. Turn off by turning the control knob clockwise to
OFF.
Make sure the burner caps and burner bases and the burner ports are not
▯
clogged. Clear ports with a wire or straightened paper clip if clogged.
Make sure the igniters are clean and dry.
▯
Check the power supply. It should be properly grounded with the correct
▯
polarity. Make sure the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
If the burner flame goes out unexpectedly, make sure there is not a draft in
▯
the room.
When the electrical power connection has been activated at the first power
▯
up or reconnected after an outage, the igniters may spark once or twice,
even though all burner knobs are in the "OFF" position.
Make sure all burner knobs are not stuck or pushed down. This will cause
▯
sparking in the OFF position.
The cooktop is not level.
▯
Cooking pan does not fit the surface being used. ~ "Proper Cookware"
▯
on page 14
Cookware is not the type or size recommended. ~ "Proper Cookware"
▯
on page 14
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.