Before You Call For Service - Eccotemp SMARTHOME ESH-2.5 Manuel D'utilisation Et D'entretien

Troubleshooting

BEFORE YOU CALL FOR SERVICE

Save time and money! Review the troubleshooting tips below first and you may not
need to call for service.
1. Water does not get hot:
• Make sure the power supply is on and working.
• If the light does not come on, check to see if the reset button has been
toggled into the reset position. The reset button can be found on the
back of your Mini Tank towards the bottom.
• If the power button is illuminated, but water temperature does not get hot
at the sink, test for a plumbing crossover by shutting off the cold water supply
to the water heater and opening the hot water tap (there should be no water
flowing). Any continuous flow indicates a cross over which will effect the
temperature and will need to be corrected.
• If you are unable to determine a plumbing crossover by this method,
replacing the heating element may be needed.
2. Power Button not on:
• If the power indicator button light does not come on but the water gets hot,
check for faulty power indicator button bulb.
• Check reset button.
3. Brown Water:
Brown or rusty water indicates a spent anode rod. Replace anode rod.
4. Odor in Water:
Smelly water could be due to an unusual reaction between local water and
the heater's anode rod. Check anode rod.
5. Water is too hot:
Turn the temperature knob to a lower temperature setting, or use the app
to set the temperature to a lower setting. If the water temperature does not
lower within 60 minutes, then the thermostat may need to be replaced.
6. Water is not hot enough:
See "Adjusting your Thermostat:" on page 16.
7. Water is leaking:
• Unplug water heater from 110/120v outlet.
• Check and tighten any loose water fittings and/or T&P fitting on the top of
the tank as needed.
• Remove cover and inspect heating element gasket to see if it is loose or for
any visible damage.
PLEASE NOTE: MINI TANKS ARE FOR INDOOR PERMANENT INSTALLATIONS ONLY.
AND ALL AIR IS REMOVED.THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
BEFORE POWERING THE WATER HEATER, BE SURE THAT THE SYSTEM IS COMPLETELY FILLED WITH WATER
Shop Online: Eccotemp.com Store Locator: Eccotemp.com/locator
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