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Warranty
What does a Dimplex Warranty cover?
Dimplex products deliver reliable service for normal, household use in domestic
settings. All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which
is found to be defective due to faulty materials or workmanship within the Warranty
Period, this Dimplex Warranty will cover repair or - at the discretion of Dimplex –
replacement with a functionally equivalent Dimplex product.
The Dimplex Warranty Period is two calendar years from the date of purchase of your
Dimplex product, or the date of delivery of the product, if later. The Dimplex Warranty
is conditional upon you providing the original purchase receipt as proof of purchase.
Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on
+44 [0]344 879 3588 or visit https://www.dimplex.co.uk/support. For ROI please
email serviceireland@glendimplex.com or call +353(0)1 842 833. We will need details
of your Dimplex product, its serial number and a description of the fault which has
occurred. You can find the model number and serial number for your Dimplex product
on the heaters side. Once we receive your information and proof of purchase we will
contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Warranty there may be a
charge to repair your product. However, we will contact you for agreement to any
charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or workmanship
occurring outside the two-year Warranty Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other
equipment or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from
external sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances
outside Dimplex's control.
• Caused by use of your Dimplex product for anything other than normal
domestic household purposes in the country where it was purchased.
• Caused by any misuse, abuse or negligent use of the Dimplex product, including
but not limited to any failure to use it in accordance with the Operating Instructions
supplied with the product.
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