Troubleshooting Guide - Hatco Glo-Ray GR3SDS-DCT Série Manuel D'installation Et D'utilisation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit is plugged in, but not
working.
Display light(s) not working.
Base, glass shelf, and/or canopy
heat not hot enough.
Base, glass shelf, and/or canopy
heat too hot.
Display lights working, but no
heat.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Probable Cause
Unit not turned on.
Circuit breaker tripped.
GFCI(s) tripped.
Power I/O (on/off) switch(es) defective.
Supply voltage to unit is incorrect.
Internal electrical malfunction.
Lights I/O (on/off) switch in the O (off)
position.
Corresponding Heat Control Knob(s) set
too low.
Excessive air movement around unit.
Heat Control(s) not working properly.
Heating element(s) and/or heated glass
shelves not working.
Corresponding Heat Control Knob(s) set
too high.
Heat Control(s) not working properly.
Supply voltage to unit is incorrect.
Power I/O (on/off) switches in O (off)
position.
GFCI(s) tripped.
Heat Control(s) not working properly.
Heating element(s) and/or heated glass
shelves not working.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Move all Power I/O (on/off) switches to the I (on) position.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Reset GFCI. If GFCI continues to trip, contact Authorized
Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Verify supply voltage at both receptacles matches the unit
specifications.
Contact Authorized Service Agent or Hatco for assistance.
Move Lights I/O (on/off) switch to I (on) position.
Adjust the appropriate Heat Control Knob(s) to a higher
setting.
Relocate unit or redirect air movement (i.e. air conditioning
duct or exhaust fan) away from unit.
Contact Authorized Service Agent or Hatco for assistance.
Adjust the appropriate Heat Control Knob(s) to a lower
setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify supply voltage at both receptacles matches the unit
specifications.
Move all Power I/O (on/off) switches to the I (on) position.
Reset GFCI. If GFCI continues to trip, contact Authorized
Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
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English
WARNING
Corrective Action
Form No. GR3SDSCTM-1119