Terms And Conditions Of Warranty - Crosscall CORE-M4 Mode D'emploi

COPYRIGHT
This equipment is reserved for private use. Copying CDs or downloading music, videos
or photos for resale or for any other commercial purpose may constitute a violation of
copyright law. Permission may be required to copy or save all or part of a document,
book and/or presentation governed by copyright law. Please make sure you are familiar
with all applicable laws regarding the saving and use of such content in your country and
jurisdiction.
APPENDIX
Important information
To provide you with an optimal experience, the phone connects regularly to internet and
email servers. This automatically and inevitably generates data exchanges that may be
billed in addition to your existing plan, or deducted from your prepaid plan.
In order to avoid any billing problems related to services that use the internet, we strongly
advise you to opt for a suitable package that includes unlimited internet and email access.
Also, please avoid changing the pre-configured default settings. If you wish, you can
connect to a WiFi network to improve speed and efficiency. We particularly recommend
using a WiFi network when streaming or downloading games, videos or movies.

TERMS AND CONDITIONS OF WARRANTY

Your phone, along with the battery and accessories in the box, are guaranteed against any
defect or malfunction which might arise as a result of their design or their manufacture,
or an equipment failure, in normal conditions of use, for the term of the warranty period
of thirty six (36) months from the date of purchase of your phone, as featured on your
original invoice. The warranty automatically ends at the end of thirty six(36) months. The
spare parts necessary for the use of the CORE-M4 are available for a period of 3 years
from the date of your purchase.
This warranty does not cover:
• Any faults or failures declared after the validity period of this warranty,
• Damage due to an accident, bad weather, lightning, fire, chemicals, power surge,
improper use or improper maintenance of the device or accessory (screen breakage, dirt,
alteration of the internal components of the device caused by abnormal or prolonged
exposure to a liquid element), or any failure to comply with the instructions contained
in the user guide,
• Normal wear and tear of any kind arising after the sale (including scratches, scrapes,
scuffs and generally any damage to the external parts of the device that do not affect
its functioning);
• The mobile of a Customer or third party who has modified the software originally
supplied by the manufacturer,
• Any modification or repair by persons unauthorised by CROSSCALL or its subsidiaries,
or your retailer,
• Oxidation caused by the customer incorrectly inserting the USB or audio port caps,
which are essential for ensuring the product's water resistance.
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Before contacting our After-Sales Service, we advise you to follow the instructions below:
• Fully charge the battery,
• Upgrade the software or Restore factory settings to format the phone (to restore the
default setting, press and hold the On/Off key and Volume up key).
WARNING: ALL the phone's user data (contacts, photos, messages, files and downloaded
applications) will be permanently lost. You are strongly advised to perform a full backup
of your phone data before formatting your phone.
In the event that your phone is found to have a defect that prevents normal use, you will
need to entrust your device to our After-Sales Service. Your phone will not be repaired or
replaced if the trademarks or serial numbers (IMEI) have been removed or changed, or if
your purchase receipt is missing or illegible.
If the lack of conformity or defect is confirmed, all or part of your phone will be replaced
or repaired. This warranty covers parts as well as labour costs.
Before sending your phone to our After-Sales Service, we recommend:
• Writing down and putting your IMEI somewhere safe (*),
• Removing the SD card and the SIM card,
• Saving all your personal data. Our repair centre may well need to format your phone.
(*) Your IMEI code is the serial number used to identify your device and monitor the after-
sales service. There are several ways to find your IMEI code:
• Tap *#06# on your mobile phone keypad,
• Check the packaging for your phone,
• On the back of your phone and depending on the model, the IMEI may be given on a
label or inside the phone, under the battery (if removable).
• Scan the QR Code located under the cap of the jack connector.
Documents and information that will need to be enclosed when sending your telephone
to our After-Sales Service:
• A copy of the invoice or receipt, indicating the date of purchase, the type of Product,
and the name of the Distributor,
• The IMEI number of the phone,
• Description of the fault with the phone.
We invite you to read the general terms and conditions of service available on the website
of Crosscall at the following address : www.crosscall.com
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