i-tec C31METAL4KDOCKPD Mode D'emploi page 10

i-tec USB-C Metal 4K Docking Station
Setting the audio output device to both the earphones and the monitor simultaneously can be
done in Open-Applications-Utilities-Audio settings MIDI.app – click on „+" on the left at the
bottom – Create device with multiple outputs and select the desired outputs from the offered
options on the Device with multiple outputs.
Note: The majority of problems with the docking station and the connected peripheral devices can
be solved by turning the docking station off and turning on after approximately 10 s.
SAFETY INSTRUCTIONS
Do not expose to extreme temperatures and air humidity.
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Use the device on flat surfaces – this will prevent it from slipping and potentially causing
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damage to the product.
Keep the user manual for future reference.
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In co-operation with the service department:
Check the functionality if the product receives any damage.
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Send the device back if it does not work in accordance with the user manual.
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FREQUENTLY ASKED QUESTIONS
Question: On my MacBook 13" / 15" 2016 and later, wi-fi or Bluetooth stops working; or USB 3.0
devices connected to the docking station disconnect. Where is the problem?
Answer: This problem is caused by interference in the range of 2.4GHz. A possible solution is to
connect the docking station to the Thunderbolt 3 (USB-C) port of the Mac on the left side nearest
to you or use the ports on the right side. These ports are situated farthest from the wi-fi antenna.
The next solution is the use of the 5GHz zone and the placement of the docking station as far as it
could be from the monitor of your Mac. For more information, please refer to:
https://support.apple.com/en-gb/HT201163
Question: In Windows, some wireless devices (WLAN dongle or, for example, Microsoft Wireless
set 3000/5000), which are connected in the docking station, stop working or irregularly
disconnect. Where is the problem?
Answer: Sometimes, USB 3.0 ports are cancelled with a 2.4GHz wireless device. The wireless
device should be placed outside of the close proximity of USB 3.0 ports and cables. Place the
wireless device as far from the USB 3.0 ports and cables as possible. You could use for these
purposes, for example, an extension cord for the connection of WLAN dongles or sets.
Question: I have your device and picture transmission doesn't work.
Answer: Your device has to comply with the system requirements, mainly: support of DP alt mode
on the USB-C port. Our web-site includes a review of the supported devices. In case you cannot
find your device in the list, please turn either to the manufacturer of the device or to our technical
assistance: support@itecproduct.com.
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