Troubleshooting - Nilfisk Sopra 100 Mode D'emploi

10 Troubleshooting

All work involving the 240 volt mains electricity supply
must be carried out by a qualifi ed electrical contractor with
full knowledge of the relevant safety regulations.
The vacuum cleaner will not start
The vacuum cleaner has a thermal cut-out that trips if the
vacuum cleaner becomes overheated. The cleaner will then stop
automatically.
Sopra 160/Silver Thermal protector
If this happens - unplug the main power cord to reset the
vacuum cleaner. Wait 5-10 minutes to allow the machine to
cool down. While you are waiting, check the hose, dust bag and
fi lter to be sure that nothing is blocking the fl ow of air through
the machine. The vacuum cleaner should now start again. If the
cut-out trips again, you need to get a service fi rm to remedy the
fault.
Gold/Sopra 260 Gold RRC/Sopra 260 RRC Thermal
protector
The red fl ashing light indicates that the cleaner has become
overheated. The cleaner stops automatically. Wait 5-10 minutes
to allow the machine to cool down. While you are waiting, check
the hose, dust bag and fi lter to be sure that nothing is blocking
the fl ow of air through the machine. Reset the cleaner. This is
done by pushing the reset button on the display for at least 3
seconds.
Other troubleshootings
• Are you using the correct hose?
Only the original hoses fi t correctly.
• Does the vacuum cleaner start when you try a different
vacuum socket? If so, there is a fault in the electrical
connection to the fi rst socket. Unscrew the socket and check
the connection at the back.
• Is the power supply connected to the vacuum unit?
• Is there power at the socket?
• Is the low-voltage lead connected to the vacuum unit?
• The batteries to the radio remote control (RRC version of
vacuum cleaner) may have been discharged. Replace the
two batteries with new ones, type CR2 3V.
The vacuum cleaner will not stop
• Has a metal object become lodged in one of the vacuum
sockets causing the pins to become fused?
Poor suction power
• Are all the vacuum sockets closed properly?
• Has something become jammed in one of the vacuum
sockets?
• Is the container lid closed properly?
• Is the gasket between the container and the lid in place?
• Is it damaged?
• Is the pipe system blocked?
• Is the dust bag full or clogged?
• Is fi lter clogged?
Gold/Sopra 260, Gold RRC/Sopra 260 RRC display
The Gold/Sopra 260, Gold RRC/Sopra 260 RRC model has a
display that shows relevant status of the cleaner:
Start/stop switch - fi xed green light
When the start switch is pushed or the hose is connected to the
wall socket, a green steady LED-light will be lightened on the
display. The green light indicates that the cleaner is running under
normal conditions.
Dust Bag/bag fi lter indicator - fl ashing yellow light
When the yellow LED-indicator starts to fl ash during operation,
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the cleaner tells you that it is time to clean the bag fi lter or/and
replace the dustbag. The yellow fl ashing light will be lightened
efter every 8 operation hours of the cleaner. If the yellow light
is fl ashing, do like this: Turn off the cleaner by the hose handle
(remote versions) or remove the suction hose from the wall
inlet or by pushing the on/off switch on the display. Then check
if the bag fi lter/dustbag is clogged. Replacement is described
in chapters 7.1, 7.2, 7.3 and 7.4. When the fi lters are cleaned/
replaced, you must perform a reset of the cleaner. This is done by
pushing the reset button on the display for at least 3 seconds.
Reduced airfl ow - fi xed yellow light
A yellow fi xed light at the display indicates that the airfl ow through
the vacuum cleaner is reduced. After 30 seconds of operation
with reduced airfl ow the vacuum motor will be shot down in order
to prevent damage to the motor. If the fi xed yellow light is alight
and the motor has been shot down, do like this: Check the bag
fi lter or/and dust bag (see chapters 7.1, 7.2, 7.3 and 7.4) to see if
anything is blocking the airfl ow. Remove the material causing the
fi xed yellow light to indicate. When this is done you must reset the
cleaner. This is done by pushing the reset button on the display
for at least 3 seconds.
Service indicator - fi xed red light
When the red fi xed light indicator is activated, the motor stops/will
not start. The purpose of the fi xed red lights is to inform you that
it is time to order service of the cleaner. The run time counter in
the cleaner has counted that the allowed amount of run time has
passed. You must now contact an authorised service workshop
and let them perform a service of the cleaner and to reset the run
time counter. You can reset the machine temporarily and run the
motor for an additional running hour by pushing the reset button
for at least 3 seconds. After this 1 extra running hour a service
must be performed - otherwise the machine will not start again.
Overheat indicator - fl ashing red light
The red fl ashing light indicates that the cleaner has become
overheated. The cleaner stops automatically. Wait 5-10 minutes
to allow the machine to cool down. While you are waiting, check
the hose, dust bag and fi lter to be sure that nothing is blocking the
fl ow of air through the machine. Reset the cleaner. This is done by
pushing the reset button on the display for at least 3 seconds.
Service and spare parts
If you need a service or spare parts, contact your local dealer.
In such circumstances, it is always useful if you can give the
technical data shown on the rating plate of the vacuum unit.
The rating plate is adjacent to the lead intake. It's a good idea to
copy this data here so that it is readily to hand.
Model: ..............................................................................
Product no.: ......................................................................
Serial no.: .........................................................................
Date of purchase: ............................................................
(please keep your receipt)
WARNING!
Blockages can occur if:
a) the tools and accessories are not used as di rect ed at
all times.
b) wet or damp carpets are vacuumed.
c) foreign objects are vacuumed up when the tools are
not affi xed to the hose.
d) the wall sockets are not kept open until the system
motor stops completly
e) the fi lter and bags are not regularly cleaned and
replaced as per manufacturers in struc tions.
NB! Blockages are caused by misuse and are not covered
by the guarantee or warranty.