Kensington 33367 Guide D'instructions page 7

Other Devices
If another device is connected to a port on the Docking Station and the
notebook goes into Standby or Hibernate Mode, that device will not
function. For example, if you are using the USB 2.0 port to connect an
external USB device, the device will not be available until the notebook
returns to an active state.
Uninstalling the Video Software Driver
Occasionally you may need to uninstall the video software driver from
your notebook—for example, if you want to update the current driver
with a new version released by Kensington. Select Start, All Programs and
open the Kensington Expansion dock folder. Select the function Uninstall
Expansion Dock to uninstall the Kensington Expansion dock.
Alternatively you can use the following procedure:
1 On your notebook, open the Control Panel and select Add or Remove
Programs for Windows XP and Programs and Features for Windows
Vista.
2 Scroll the list of installed programs and select Kensington Display
Adapter.
3 Click Remove for Windows XP or Uninstall for Windows Vista.
Note: We recommend that you restart your notebook after uninstalling
the software.
Troubleshooting
If your Docking Station does not operate as expected, first check these
items to try and correct the problem. If the problem persists, please
contact Kensington Technical Support. Contact information is provided in
"Technical Support," below.
General
The Docking Station Power Indicator is not "on".
Check to be sure that the power adapter included with the Docking
Station is plugged into the Docking Station and into a working electrical
outlet. Do not use any adapters other than the one supplied with the
Docking Station.
My notebook will not "connect" to the Docking Station.
Unplug the USB 2.0 cable from your notebook, wait for at least five
seconds, and then reinsert the USB 2.0 cable.
If the problem persists try connecting the USB 2.0 cable to a different USB
2.0 port of your notebook.
Video Output
The display on my monitor is blank.
• Make sure that the notebook connected to the Docking Station is
running properly and is not in Standby or Hibernate Mode. When the
notebook is in Standby and Hibernate Mode, the monitor display is
always blank.
• Make sure that the USB 2.0 cable is inserted correctly in your notebook,
the cable is connected to the Docking Station, and the power adapter is
connected to the Docking Station and to a working power outlet. Make
sure that the video cable is securely connected to the VGA video output
and is secured with the fixing screws on both sides.
• Make sure that the display drivers are installed following the
installation steps. The Kensington icon
Dock should be visible in the system tray.
• If the problem persists disconnect the dock from your notebook.
Remove the power plug from the dock. Reconnect the power to the
dock and the USB cable to the notebook.
When I am in Extended (dualview) mode and I am playing back
some video clips one video clip only can be seen.
When in Extended (dualview) mode only one video play back application
can be used at a time. If multiple video clips are played back some of them
can be blanked and only one video clip can be visible to the user. This is
applicable also for web pages with embedded video clips: web pages with
embedded video clips are not allowed to be simultaneously present in the
Extended (dualview) monitor. To view these web pages move one page in
the laptop screen and the other into the external monitor.
for the Notebook Expansion
6
With Microsoft Vista I can not play back video clips when in
Extended (dualview) mode
Under Microsoft Vista some video clips can not be supported in Extended
(Dual View) mode: to play back these video clips it is recommended to
move the application to the monitor of your laptop. Support of video
playback in Extended (dualview) mode is updated on a regular basis with
new drivers: check the Kensington web site for driver updates.
When I close the lid of my notebook, the display of the external
monitor goes blank.
By default, most the notebooks go into Standby or Hibernate Mode when
the lid is closed. To change these settings, do the following:
1 Open the Control Panel and select Power Options.
2 Do the following for your operating system:
• For Windows VISTA, select Choose what closing the lid does on the
left-hand side column. Select the When I close the lid pull-down
menu, and then select Do nothing.
• For Windows XP, select the Advanced tab. In the Power buttons
section, under the option When I close the lid of my portable
notebook, select Do nothing.
The display on my external monitor is blurred.
We recommend that you auto-adjust the external monitor once in a while
to realign its settings with the video output of the Docking Station. This
action should fix most of the issues related to the quality of the video on
the external monitor. Refer to your monitor's user manual for instructions
on how to do the auto-adjust procedure.
The external monitor connected through the Docking Station is
flickering.
Flickering is usually associated with CRT monitors caused by a low refresh
rate. Always try and use the maximum refresh rate available:
• In Extended (dualview), increase the refresh rate of the external
monitor.
• In Clone mode, increase the refresh rate of your notebook screen,
which will in turn increase the refresh rate of the external monitor.
For supported refresh rates, see "Adjusting Video Settings," above.
Audio
I cannot hear anything through my notebook speakers.
Some notebooks default to the USB audio when the Docking Station is
connected, disabling your notebook's built-in speakers. To enable the
speakers:
1 Open the Control Panel and select Sounds and Audio Devices.
2 Do the following for your operating system:
• For Windows VISTA: Select the Playback tab, and then select a device
that is not USB Audio.
• For Windows XP: Select the Audio tab, and then, under Sound
Playback, select a device that is not USB Audio.
Note: You must close the application currently using the audio device and
restart it to enable this change.
Ethernet Connection
My Ethernet connection is not working
1 Be sure that the power adapter is plugged into the Expansion Dock
and into a working electrical outlet, that the correct drivers are
installed, and that the network cable is connected to the Expansion
Dock's Ethernet port.
2 On your notebook, open the Control Panel and select Network
Connections. Roll the cursor over Local Area Connection icons. One
icon will display a name containing USB 2.0 Fast Ethernet Adapter.
3 Double-click on this icon. If the Connection Status shows
"Connected," the port is correctly configured and the Ethernet
connection should work properly.