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12.1 What to do if...
Problem description
You cannot activate or operate the
appliance.
The appliance does not heat up.
The lamp is turned off.
The appliance does not retain the
water tank after you insert it.
Water comes out of the water
tank.
The water tank is difficult to clean.
There is no water inside the tray
after descaling.
There is dirty water on the bottom
of the cavity after descaling.
There is too much water on the
bottom of the cavity after cleaning.
Cleaning performance is not satis‐
factory.
Power cut always stops cleaning. Repeat cleaning if it's interrupted by power failure.
Trouble with wireless network sig‐
nal.
New router installed or router con‐
figuration changed.
The wireless network signal is
weak.
The wireless signal is disrupted by
microwave oven placed near the
appliance.
Cause and remedy
The appliance is not connected to an electrical supply or it is connected in‐
correctly.
The clock is not set.
To set the clock refer to "Clock functions" chapter.
The door is not closed correctly.
Lamps / symbols for the hob
The fuse is blown.
Make sure the fuse is the cause of the problem. If the problem recurs, con‐
tact a qualified electrician.
Child Lock is activated.
The lamp is burnt out. Replace the lamp.
For details refer to "Care and Cleaning" chapter.
You did not fully press the water tank body.
Fully insert the water tank into the appliance.
You did not assemble the lid of the water tank correctly.
Mare sure that the lid is removed before you start cleaning.
The water tank was not filled in to the maximum level.
Check if a descaling agent / water is present in the water tank body.
The tray is on a wrong shelf position.
Remove the remaining water and the descaling agent from the bottom of the
appliance. Next time put the tray on the first shelf position.
You put too much detergent in the appliance before you started cleaning.
Next time evenly spread the thin layer of a detergent on the cavity walls.
You started cleaning when the appliance was too hot.
Wait for the appliance to cool down. Repeat cleaning.
You did not remove all the accessories from the appliance before cleaning.
Remove all the accessories and repeat cleaning.
Check if your mobile device is connected to the wireless network. Check
your wireless network and router.
Restart the router.
To configure appliance and mobile device again, refer to "Before first use"
chapter, Wireless connection.
Move router as close to the appliance as possible.
Turn off the microwave oven.
Avoid using microwave oven and the Remote operation of the appliance at
the same time. Microwaves disrupt WiFi signal.
ENGLISH
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