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8. Troubleshooting
If there is something wrong with your GOAT when working, you can consult the table below. The ECOVACS HOME App will also send detailed problem
notifications. Please contact our Customer Service if the problems still exist.
Error Code
Issue
The Indicator Light on
the Charging Station
/
does NOT light up.
E504
E505
E650
/
The GOAT stops
within the working
area.
E621
E622
E623
E627
Cause
There is no power supply
1. Ensure the Charging Station is properly connected to a power supply, and the plug
or the current and voltage
is inserted into a suitable socket.
are unstable.
2. If the issue persists, please contact the Customer Service.
There is an issue with the
1. Check if the RTK Reference Station has been moved. If it has, place it back in its
RTK Reference Station's
original position.
2. Check if the light is steady. If it flashes, find a location with better signal and remap.
location or RTK signal.
3. Please control/place the GOAT back the Charging Station and restart.
1. Ensure the Charging Station is connected to a power supply. The Indicator Light
should be steady blue.
The GOAT fails to dock at
2. Check if the reflective film on the Charging Station is blocked.
the Charging Station.
3. Check for obstacles near the Charging Station, and remove them if necessary.
4. Ensure the Charging Station is installed correctly. If not, reinstall it properly.
5. If the problem still exists, please contact Customer Service.
1. It is recommended to turn off the GOAT to avoid injury, then place it back on a level
lawn.
The GOAT is lifted or
2. If the GOAT detects that the issue has been resolved, the error code will disappear.
trapped for a long time.
3. If the error code is still displayed, please turn off the GOAT and check for any
obstacles or conditions that might be causing it to get trapped.
4. Remove any obstacles that may cause the GOAT to get stuck, or set up a no-entry
zone.
Solution
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