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7. GENERAL CONDITIONS OF GUARANTEE
The following document specifies the conditions of the guarantee for the con-
sumer who purchases TJ Chimeneas y Biomasa products
In the event of anomalous operation of the product, the consumer should:
1. Check the user and installation manual, checking that the issue
cannot be resolved following the instructions provided.
2. Check that the anomaly is covered by the guarantee.
Otherwise the consumer will exclusively bear the cost of the repair.
3. Contact the distributor who sold product, as the seller, and the
Technical Assistance Service specified in the model, the type of defect, name,
address and telephone number.
■ All TJ Chimeneas y Biomasa products in the European Union are covered
by a 36-month guarantee from the date of acquisition for all those devices
purchase from 01/01/2022 on, which must be proven with the valid documen-
tation issued by the distributor, e.g., a purchase receipt, transport document or
invoice. This documentation must provide for the identification of the product
acquired and the purchase and/or delivery date.
For the guarantee to be considered valid in the course of the period indicated:
• The serial number on the product must not be erased or illegible in any way
whatsoever.
• The product must be installed correctly, with scrupulous respect or the ins-
tructions in the product manual and the relevant national, regional and local
regulations in force.
• The installation must be exclusively completed by fully authorised personnel
in accordance with the national, regional and local regulations in force.
• The consumer must be in possession of the suitable and valid declaration of
compliance issued by the installer.
• The use and maintenance of the device must strictly adhere to the user and
installation manual provided.
• Ordinary and extraordinary maintenance is carried out by qualified technical
personnel, as provided for in the regulation in force and/or the manufacturer's
instructions.
• The product is used regularly in a manner appropriate for its intended pur-
pose.
TJ Chimeneas y Biomasa products are developed, certified and approved to
run on the power values provided for. These values are indicated in the docu-
mentation delivered with the product. Any continuous use at maximum or mi-
nimum power for long periods of times is not suitable for the regular use of the
device. The intervention on the part of the different subjects to TJ Chimeneas
y Biomasa and/or Technical Assistance Services not authorised by TJ Chime-
neas y Biomasa and the handling/modification of the product will result in the
the guarantee being considered null and void. No form of guarantee applies in
the event of damages caused by negligence or use or installation no compliant
with the instructions provided or the regulations in force.
■ EXCLUSIONS OF THE GUARANTEE
Excluded from the guarantee:
• The glass of the device has undergone quality testing during the manufac-
turing process. Its durability and resistance have been tested to withstand a
temperature of 750°C, which is a temperature never reached in the combustion
chamber, therefore that element is completely excluded from the guarantee
in the event of breakage, only possible due to poor handling in the use of the
stove.
• Coverings that constitute aesthetic parts.
• Seals, insulation layers, etc. are considered wearing components, etc. and
are not included in this guarantee.
• The pieces of the fireplace in direct contact with ignition fuel, such as cast
iron grates, steel grilles, stainless brass, cast brass, deflectors, vermiculite
parts, any refractory material, remote control batteries, stainless steel embe-
llishments, etc.
• All external components subject to wear and tear and/or rust or staining cau-
WE RECOMMEND THAT THE CONSUMER CAREFULLY FOLLOWS ALL THE INSTRUCTIONS IN
THE MANUAL AND THE WARNINGS IN RELATION TO THE INSTALLATION AND/OR USE AND/
OR MAINTENANCE OF THE PRODUCT.
sed by aggressive detergents or where the consumer can intervene directly
during use and/or maintenance.
• Connections of the device to voltages and frequencies other than those in-
dicated.
• Changes/surges in the electricity network, inductive/electrostatic discharges
or caused by lightning.
• Infiltration of liquid.
• Fires of origin external to the product.
• Accidental impacts or strikes (scratches, dents, cracks, etc.).
• Surface stains or on stone coverings.
• Any other damage due to external phenomena not attributable to the product.
Provided the product is connected to a hydraulic system, the following issues
will not be covered by the guarantee.
• Corrosion and/or scaling, oxidation, rust, etc.
• Breakages caused by parasitic currents, condensation.
• Aggressiveness or acidity of water.
• Inappropriately performed descaling treatment.
• Lack of water.
• Deposits of sludge or limescale.
■ TJ Chimeneas y Biomasa, provides the consumer the protection of the gua-
rantee established by law.
The repair or replacement of the equipment components does not extend the
guarantee (both the product and the replaced component) which will remain
valid in all cases until the expiry of the term established by law and which
refers to the purchase date of the product according to the provisions of this
document.
When the guarantee period expires, service interventions ultimately required
will be performed charging for spare parts, labour and transport in accordance
with the prices applied by the Technical Assistance Centre.
Considering there exist condition to apply to the legal guarantee described
above, and nonetheless the exclusions indicated during the valid term, in the
event that the lack of comfort of the product is checked and recognised due
to possible manufacturing errors, TJ Chimeneas y Biomasa. Commits to re-
medy the defect by repair or replacement of the defective component with no
charge to the user. The replacement of the product may take place ONLY in
the hypothesis that the execution of technical repair activities is objectively
impossible or in cases where the cost of the repair is excessive with respect to
the situation as a whole.
TJ Chimeneas y Biomasa Does not guarantee direct retails sales to con-
sumers. In the event that TJ Chimeneas y Biomasa. Refuses to replace or
repair the defective product, but wishes to provide a refund, the corresponding
sum shall be the maximum borne by the distributor for the purchase in TJ
Chimeneas y Biomasa. With respect to the supply chain, it shall therefore be
the responsibility of the distributor who has sold to the customer to provide the
refund of the invoice issued to the user.
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