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10. Before
equesting Repair
01. When it starts operating, a
"click" sound is heard.
02. It does not operate only
with the product body.
03. Assemble it so that it is
aligned with the safety sensor.
04. It does not work.
05. It stops during a normal
operation.
06. There are crack marks
caused by a Multi-screw or
scratch marks at the top of the
Multi-screw.
07. Juice leaks through the
pulp outlet immediately after
the ingredients are inserted.
08. Juice flows back into the
hopper.
09. Juice leaks between the
hopper and the chamber, or
between the chamber and the
product body.
10. The hopper does not open.
11. The chamber shakes
(during juicing).
12. An unusual noise is heard
while juicing.
Check the following before asking for repair. For follow-up service and any inquiry
you may have while using the product, please contact our Customer Center, or
homepage at http://www.globalhurom.com Check the manufacturer's number or
the number under the barcode when requesting for follow-up service or parts.
It is the sound of the motor being assembled with the Multi-screw. This is not a
malfunction.
Check if the chamber set and product body are properly assembled. Make sure to turn
the power off when assembling or disassembling the product.
Check if it is assembled in accordance with the guide mark. Make sure to turn the power
off when assembling or disassembling the product.
Check if the power cord is properly inserted. The machine may not work after a long
period of (30 minutes or longer). It will operate normally after the heat of the product
body (motor) cools down.
Check if the hopper is properly assembled. If the hopper is assembled incorrectly, the
product will not work. It will operate only when the lock symbol on the chamber and the
hopper's assembly guide mark are assembled in a way that they face each other. Check
if the product is assembled according to the steps specified in the assembly guide.
Refer to the assembly guide page (page 8). Haven't an excessive amount of ingredients
or extremely thick ingredients inserted? Refer to Page 11 of the manual to activate a
reverse rotation.
For safety, a timer, which automatically stops after about 5 minutes from the start of
operation, is set. Press the switch again briefly to start operation.
In the process of making the molding, curve-shaped marks are created on the sides
and top of the Multi-screw in addition to the straight-lined mold marks. They are normal
parts and do not affect the operation at all.
Depending on the inserted ingredients, small amounts of juice may leak through the
pulp outlet.
This is not a product defect but, rather, a phenomenon caused by the characteristics of
the ingredients. The leakage will stop once the product starts running. If the leakage
continues, contact the Customer Service Center.
Did you extract juice with the juice cap closed? When juicing with the juice cap closed, the
juice may flow backward into the hopper. If the contents are not sufficiently discharged
even after opening the juice cap again, open the hopper cover and empty out the contents.
Is the hopper packing or Screw packing assembled correctly? The juice will leak if the
hopper packing or Screw packing has been assembled upside-down or incompletely.
Check if the packing is assembled properly.
There may be excessive pulp remaining inside. Operate the produce to discharge the
pulp inside or repeat the process of activating a reverse rotation for about 10 seconds and
then stopping 2 to 3 times. Then, the hopper will open without any issue.
Weren't any foreign substances or solid matters (hard seeds such as persimmon
seeds) inserted? If any foreign substances or solid matters are inserted, parts may be
damaged more seriously when attempting a reverse rotation so contact the Customer
Service Center and request for after-sales service.
The product may wobble slightly due to the motions of the product body's motor.
Depending on the ingredients' characteristics (hard or tough), motions are generated
in various magnitudes. This is not a malfunction but, rather, a normal phenomenon
observed when the Multi-screw rotates. Compared to soft ingredients with much water
content, relatively harder ingredients may seem to produce a greater shaking (e.g.,
carrots, potatoes, radishes, beet, kohlrabi, etc.)
It is a natural sound produced when ingredients are being crushed. If the ingredients are
hard or tough like apples, carrots, cabbage, celery, beets, etc., the extraction noise may
be louder than that heard when juicing softer ingredients.
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