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TROUBLESHOOTING
PROBLEM
Motor does not run.
Motor runs, but
chain does not
rotate.
Pole saw does not
cut properly.
CAUSE
1. The battery pack is not
attached to the power head.
2. There is no electrical
contact between the saw
and battery pack.
3. The battery pack charge is
depleted.
4. The battery pack or pole
saw is too hot.
5. The lock-off button is not
depressed before pressing
the trigger switch.
6. Saw chain is bound in the
wood.
7. Debris in bar groove.
8. Debris inside the side cover. 8. Remove battery pack, then
Chain does not engage drive
sprocket.
1. Insufficient chain tension.
2. Dull chain.
3. Chain installed backwards.
4. Worn chain.
5. Dry or excessively stretched
chain.
6. Chain not in bar groove.
SOLUTION
1. Attach the battery pack to the
power head.
2. Remove the battery pack, check
contacts and reinstall the battery
pack
3. Charge the battery pack.
4. Allow the battery pack or pole saw
to cool.
5. Press down the lock-off button
and hold it, then depress the
trigger switch to turn on the pole
saw
6. Release the trigger switch;
remove the saw chain and guide
bar from the wood, then restart
the pole saw.
7. With the saw turned OFF, press
the saw chain against the wood,
move the pole saw back and forth
to discharge the debris.
remove side cover and clean out
debris.
Reinstall the chain, making sure that
the drive links on the chain are fully
seated on the sprocket.
1. Readjust the chain tension,
following the section:
"ADJUSTING THE CHAIN
TENSION".
2. Sharpen the chain cutters,
following the section: "HOW TO
SHARPEN THE CUTTERS".
3. Reinstall the saw chain, following
the section: "REPLACING THE
BAR AND CHAIN".
4. Replace the chain, following the
section: "REPLACING THE BAR
AND CHAIN".
5. Check the oil level. Refill the oil
tank if necessary.
6. Reinstall the saw chain, following
the section: "REPLACING THE
BAR AND CHAIN".
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