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•
Delivery note (date of start of the warranty period)
҄
Invoice (proof of purchase)
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Warranty certificate with device serial number
•
Please contact our Customer Service (see the section
on Customer service).
•
Do not under any circumstances send your device to
one of our warehouses or to our headquarters without
first making contact with us, as our Service Centres are
located elsewhere. In such cases, the parcel would be
returned to you at your own expense.
•
If the defect is covered by the statutory guarantee or
our warranty scope, you will receive either a new, a
repaired or a replacement device within a reasonable
period of time. In such cases, JUICE TECHNOLOGY AG
assumes the cost for returning the device.
Warranty exclusions
Warranty claims are void if:
•
there is evidence of incorrect or inappropriate handling,
operation or transport
•
the device has not been used properly as intended
•
adapters or cables other than original JUICE CON NEC-
TOR safety adapters and cables have been used
•
accessories or spare parts other than those recommen-
ded or supplied by the manufacturer have been used
•
the JUICE CONNECTOR safety adapter or cable has
been disconnected while under load
•
the device is disconnected from the mains while in use
•
there is corrosion on the plug contacts due to
persistent humidity and/or damp
•
water or other liquids ingress the device via unprotect-
ed or unplugged plugs or connectors or through water
feeder-line piping.
•
the operating instructions have not been observed
•
major environmental factors (humidity, heat, power
surges, dust, etc.) impact the device
•
damage is incurred due to short circuits or overvoltages
generated by the vehicle
•
if the appliance is returned in inappropriate protective
packaging
•
an accident or unforeseen event (e.g. lightning, water,
fire, force majeure) occurs
•
the safety precautions applicable to the device have not
been taken
•
if safety instructions and hazard warnings have not
been heeded
•
if force has been applied (e.g. if it has been subject to
impact or collision, or if it has been dropped, run over,
crushed, or destroyed)
•
you have attempted to repair the device yourself
•
the device has been tampered with by someone other
than our authorised Service Centres
•
modifications have been made to the device
29
User Manual JUICE BOOSTER 3 air [JTJB3-EU2R*] V 1.2
by anyone other than the manufacturer
•
the housings, plugs or cables have been opened or
tampered with.
The warranty does not cover:
•
any type of conventional wear and tear, or wear to the
housing, rubber parts, cables, cable sleeves or
connectors;
Electric shock protective touch
guard on the JUICE CONNECTOR
plug (m)
•
loss of the electric shock protective touch guards on
the JUICE CONNECTOR plug. This does not affect
safety or function, is not required by any standard, and
is therefore excluded from the warranty.
Repairs
We'll gladly repair any defects or damage to the device that
are not (or no longer) covered by the warranty in return
for a charge. Please contact our Customer Service for an
individual quote. You are responsible for shipping costs.
A processing fee will be charged for devices sent in with-
out any defects or with defects that are not covered by the
warranty in the event that the client decides not to have
them repaired.
Customer Service
Before contacting our Helpdesk, first ensure that your
JUICE BOOSTER 3 air is operating on the latest version of
the firmware. A network connection via a WLAN is needed
to acquire the periodic updates.
Here's the quickest way to contact Customer Service:
Please go to juice.world/service and complete and submit
the on-line form there if you have any technical questions
or wish to make a claim under the statutory guarantee or
our warranty. We'll take up your request immediately and
provide you with the support you need.
Please always contact our Service team by telephone or
e-mail or using the online form before sending in the prod-
uct. The Service Centre will discuss the onward process
with you and, if need be, issue you a ticket number, tell
you the correct mailing address and, where appropriate,
offer you a loaner device.
JUICE TECHNOLOGY AG
Customer Service
Phone
+41 (0)41 510 02 19
E-Mail
service@juice.world
General information
We reserve the right to make modifications in the interests
of technical improvement. JUICE TECHNOLOGY AG
cannot guarantee that all requirements, regulations, direc-
tives, guidelines, specifications and standards are free of
third-party intellectual property rights.
Note on the Technical Connection Rules for
Low-Voltage:
In various countries, the local Technical Connection Rules
for Low Voltage stipulate that the responsible power
provider utility be notified of electric car charging stations
or that an authorisation or license be obtained from the
utility. Many power providers, however, have yet to define
procedures for such notification or authorisation, in particu-
lar for mobile charging stations which, by their very nature,
are usually not used at all within the utility's service area.
After numerous discussions of this matter, we recommend
that you at least notify your power provider if your JUICE
BOOSTER 3 air is used as a wall-mounted charging station
Provider / manufacturer
JUICE TECHNOLOGY AG
CH-8184 Bachenbülach, Switzerland
www.juice.world
E-Mail: info@juice.world
Telephone: +41 (0)41 510 02 19
Attention: Do not send devices or goods to this address.
Both the warehouse and the Service Department are on
different sites and may vary depending on the country in
question.
Goods sent to this address will be returned to the sender
at the sender's expense. We unfortunately have to charge
the sender for any forwarding costs, customs duties and/or
value added tax incurred due to return shipments.
Waste disposal and recycling
Please sort your waste!
Please do not dispose of this device in your
standard household waste. This device is subject
to the regulations defined in European Directive
User Manual JUICE BOOSTER 3 air [JTJB3-EU2R*] V 1.2
2012/19/EU. Have your device disposed of by an
authorised waste disposal and recycling firm and
your local waste management authority. Please observe
the currently pertinent regulations in force. In case of
doubt, please contact your waste disposal facility.
Recycling
Recyclable goods: Separate the packaging and
electrical device by material type for disposal.
Place all paperboard and corrugated fibreboard
in paper recycling, foils and films with a waste materials
collection centre, and have the electronic components
properly disposed of by a specialist electrical retailer or a
local recycling centre.
EU Declaration of Conformity
This product conforms with the following EU Directives
•
2014/30/EU (electromagnetic compatibility)
•
2011/65/EU (hazardous substances in electrical
and electronic equipment)
•
2014/35/EU (electrical equipment and low-voltage
directive)
•
2014/53/EU (Radio Equipment Directive)
and the following standards or normative documents:
IEC 62752:2016
IEC 60309-1:1999+A1+A2+AC:2014
IEC 60309-2:1999+A1+A2: 2012
IEC 60884-1:2002 AMD1:2006 AMD2:2013
IEC 61984:2008
EN IEC 61851-1:2019
EN 50581:2012
EN 50620:2020
EN 62196-1:2015
EN 62196-2:2017
EN 62479:2010
ETSI EN 301 489-1 V2.2.3
ETSI EN 301 489-3 V2.1.1
ETSI EN 301 489-17 V3.2.3
ETSI EN 300 220-2 V3.1.1
ETSI EN 300 328 V2.2.2
ETSI EN 300 330 V2.1.1
The UK Declaration of Conformity can be found on
page 33.
The EU Declaration of Conformity can be found on
page 385.
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